Job Description

About CCS

CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.

Acerca de CCS

CCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes.

About CCS Facility Services

CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses. Guided by a Service Heart, we are a company Built to Serve with a passion for exceeding our customers' expectations.

Job Summary

The Lead General Cleaner is responsible for performing janitorial duties while providing day-to-day guidance and support to cleaning staff. This position serves as the primary point of contact on-site, helping ensure work is completed efficiently, safely, and according to company and customer standards.

Essential Duties and Responsibilities

• Perform all General Cleaner duties, including sweeping, mopping, vacuuming, dusting, disinfecting, trash removal, and restroom cleaning.
• Lead and support janitorial staff during assigned shifts.
• Train new employees on cleaning procedures, safety requirements, and site-specific expectations.
• Monitor the quality of work performed and provide coaching when needed.
• Ensure all assigned areas are cleaned according to customer and company standards.
• Assist with work assignments and daily task distribution.
• Report attendance, performance concerns, and staffing needs to management.
• Maintain adequate cleaning supplies and notify supervisors when inventory is low.
• Inspect equipment and report maintenance needs or safety concerns.
• Ensure employees follow company policies, safety procedures, and proper use of cleaning chemicals and equipment.
• Complete required reports, inspection forms, and communication logs.
• Assist with special projects and additional cleaning duties as assigned.
• Secure the building, including locking doors and setting alarms when required.

Leadership Responsibilities

• Provide direction and support to assigned employees.
• Serve as the first point of contact for routine employee questions and concerns during shifts.
• Promote a positive and professional work environment.
• Communicate staffing, scheduling, and operational concerns to management.
• Assist supervisors and managers with employee training and performance monitoring.
• Help ensure employees are clocking in/out correctly and following timekeeping procedures.

Competencies

To perform this position successfully, an individual should demonstrate the following:

Leadership

Provides guidance and support to team members while maintaining a positive work environment.

Communication

Communicates clearly and professionally with employees, supervisors, and customers.

Dependability

Consistently reports to work on time, follows through on commitments, and completes assigned tasks.

Problem Solving

Identifies issues and takes appropriate action to resolve them or escalate them to management.

Attention to Detail

Ensures cleaning tasks are completed thoroughly and meet quality standards.

Safety and Security

Follows all safety procedures and promotes a safe working environment.

Qualifications

• Previous janitorial or custodial experience preferred.
• Prior leadership or team lead experience preferred.
• Ability to train and motivate employees.
• Ability to work independently with minimal supervision.
• Basic communication and organizational skills.
• Ability to understand and follow written and verbal instructions.
• Must be able to lift up to 50 pounds.
• Must be able to stand, walk, bend, stoop, and perform physical cleaning duties throughout the shift.

Work Environment

• Commercial office buildings, schools, healthcare facilities, industrial locations, or other customer sites.
• Exposure to cleaning chemicals, dust, and normal janitorial working conditions.
• Moderate noise levels.
• Occasional outdoor work may be required.

Benefits

CCS Facility Services recognizes, invests in, and promotes employees from within. We are committed to providing opportunities for growth, leadership development, and career advancement while maintaining a culture guided by our Service Heart.

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