Job Description

YOUR DAY TO DAY

People

• Train the back-up payroll officer in all manpower procedures and responsibilities
• Supervise the filing of payroll reports and pay slips
• Liaise with Department Heads on cashiering issues
• Liaise and work with the Income Auditor on cashiering matters

Financial

Cashiering

• Complete the daily banking, including collecting banking envelopes from the safes, then opening, counting and balancing them as a whole
• Process petty cash as required, reconcile it daily and weekly, and prepare the weekly petty cash summary for reimbursement to the float
• Prepare the monthly over and under balance and present it to the Director of Finance & Business Support or designee
• Issue and return house bank contracts as required, and prepare the monthly house bank accounts summary
• Process due backs daily
• Monitor the hotel exchange rate and adjust it as necessary in accordance with Finance Policy
• Ensure all receipts for the shift are recorded, balanced and deposited in the hotel's drop safe, with the daily cash drop sheet duly completed
• Investigate and reconcile cashier overages and shortages, and report any unexplained discrepancy to the Manager
• Work with the Income Auditor to check all float totals regularly and keep control of registers in outlets
• Conduct surprise cash counts in Front Office and F&B operations
• Ensure all controls comply with internal and external audit requirements
• Perform special projects as requested and assigned by management

Payroll

• Develop and maintain current payroll processing procedures
• Process payroll and complete the month-end payroll close
• Ensure overtime claims are supported by proper approval and authorisation
• Prepare input for each payroll run, including hours worked, terminations, adjustments, and annual, sick and recreation leave
• Verify leave entitlement for all leave requests before approval
• Prepare manual payments for terminations
• Reconcile automatic payroll deductions such as housing loans, retirement fund contributions and city ledger
• Journalise the payroll summary each month
• Prepare the monthly and yearly internal manpower analysis report
• Examine year-to-date tax calculations and the year's tax returns
• Prepare income tax payments to the tax authority, and all other payments and submissions to local authorities within the required timelines

Guest Experience

• Build and maintain positive relationships with all internal customers and guests, taking action to exceed their needs and expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge, and keep up to date with hotel information, programmes and events, so you can assist guests and respond to their needs
• Assist guests and escort them to locations within the hotel on request
• Implement procedures that enhance the guest experience

Responsible Business

• Implement the Control Self-Assessment strictly, and achieve a 100% score in the CSA audit for the Cash & Bank and Payroll categories
• Implement acceptable accounting practices and procedures in compliance with IHG policies, government regulations, generally accepted accounting practices and local conditions
• Maintain documents for audits of the hotel's accounts in line with IHG policies and procedures
• Keep your knowledge of issues relevant to your department and the hotel up to date, including legislation
• Adhere to the IHG Corporate Code of Conduct, the Employee Handbook and hotel policies
• Understand the major strengths and weaknesses of our competitors
• Establish and interpret key performance indicators to manage the business, and consider the financial implications of business decisions and recommendations
• Understand how the business is run and focus on the factors needed for it to be successful and profitable
• Perform other duties as assigned

Accountabilities

• Supervisory accounting role within the Finance & Business Support Department of a full-service luxury hotel
• Accurate and timely daily banking, petty cash and cashier reconciliations
• Accurate, timely and compliant payroll and statutory payments
• Audit readiness, including a 100% CSA score for Cash & Bank and Payroll

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Diploma or higher education qualification, or equivalent, in Accounting or Finance, with 1-2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience
• Ability to speak the local language(s), and fluent English

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.