Job Description

Full-time position

Tasks

• To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.
• To Ensure the security of the building and guests
• To actively detect guests’ needs and resolve them
• To ensure smooth check-ins and check-outs and maintain updated records of bookings and payments in our Property Management System
• To deal with special requests from guests
• To report any issue detected
• To ensure supplies are available as necessary
• To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need.
• To provide basic housekeeping duties including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
• To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tie floors, and cleaning toilets.
• To ensure gardens look fully tidy and clean at all times. To ensure paved areas/slabs to be weed-free at all times.
• To look at all of the linens and treat any stains that is found.
• To place all laundry in the washer and add the cleaning agents as directed
• To take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations.
• To ensure all cleaning supplies are in stock and indicate any shortages to the general manager.
• To inspect laundry equipment visually and report any maintenance issues to the building management.

Requirements

Required Skills and Qualifications:

• Efficiency

• Honesty/integrity

• Attention to detail

• Proactivity

• Enthusiasm

• High standards

• Flexibility

Recruitment Checks

• ID Card
• Proof of Address