Job Description

Tasks

Mission:

To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.

Key Responsibilities:

Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort

Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out

Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so

Use the cleaning app and send pictures of the cleanings

Ensure smooth check-in and check-out processes

Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise

Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou

Keep track of repeating issues and convey them to the Managers

Look at all of the linens and treat any stains that is found

Place all laundry in the washer and add the cleaning agents as directed

Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations

Inspect laundry equipment visually and report any maintenance issues to the building management

Prepare restaurant tables with special attention to sanitation and order

Attend to customers upon entrance

Present restaurant menus and help customers select food/beverages

Take and serve orders; issue bills and accept payment

To deal with complaints or problems with a positive attitude

Maintain serving areas

Send reports to OE upon request

Communicate with the remote team on Discord

Participate in weekly meetings

Other responsibilities as delegated by the onsite manager/OE

Requirements

Required Skills and Qualifications:

Efficiency

Honesty/integrity

Attention to detail

Proactivity

Enthusiasm

High standards

Flexibility

Recruitment Checks

ID Card

Proof of Address

Authorisation to stay/work in the UK