Job Description

General Administrator

We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish.

Responsibilities:

Immediate Tasks (Administrative Support):

• Handle inbound calls using scripts and route them to appropriate teams.
• Manage web chat and SMS inquiries, escalating complex issues as needed.
• Create and update work orders, tracking progress and completion.
• Review candidate resumes and shortlist qualified applicants.
• Confirm worker availability and coordinate with dispatch teams.

Mid-Term Coordination:

• Collect and verify staff timesheets; enter data into payroll systems.
• Facilitate remote communication for onsite checks and collect feedback.
• Monitor worker welfare and send out birthday messages.
• Maintain client communication and provide order updates.
• Create, update, and track client orders through to fulfillment.

Long-Term Client Interaction & Onboarding:

• Log and track client cases, ensuring proper resolution.
• Guide clients through onboarding and account setup.
• Track and follow up on missing worker documents during onboarding.

Qualifications:

• Minimum of 2 years of experience as a general administrator.
• Strong organizational, communication, and multitasking skills.
• Ability to work independently and meet deadlines.
• Experience with call handling, customer support, or dispatch coordination is a plus.
• Experience in Salesforce and Slack is a plus.
• Suitable office space for work-from-home.
• Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam

If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!