Job Description

GENERAL ADMIN PROFESSIONAL II
LOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 9979 | JOB GRADE12

| ON-SITE/REMOTE: On-site

Want to help shape tomorrow? At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

The General Admin Professional II is a key position within the HR EST Shared Services Center team, a customer focused service organization that provides HR services to employees across the Americas region. This position may serve as the first point of contact for employees contacting the HR EST Shared Services Center and is responsible for working with KB staff and systems to resolve a broad scope of inquiries related to HR services. The position leverages an innovative HR IT ticket system for tracking requests and may transfer or escalate cases to other parties or entities for efficient issue resolution. The primary goal of the role is to demonstrate effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies.

Essential Functions:

Service Line – General Administration:

• Conduct intake for all HR related inquiries and escalate to appropriate parties, as necessary.
• Ensure timely resolution of cases and follow through to completion to provide best customer experience.
• Track and monitor cases to identify root cause of issues.
• Document inquiry resolution and escalation in case management system.
• Leverage knowledge-base to provide consistent customer service.
• Provide feedback for ongoing process improvement; identify trends and knowledge base needs and provide insight to increase operational efficiencies.
• Ensure all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
• Responsible for managing escalated issues within the Shared Service Center.
• May be assigned ad-hoc projects and conducting research to resolve issues and understand opportunities for improvement.
• May be asked to implement improvement initiatives.
• Conduct end-to-end employee exit process, including, completing exit interviews, summarizing findings, identifying trends and concerns, and managing administrative duties associated with employee exits.
• Coach and guide employees with regards to company policy and employment law.
• Utilize the case management system to triage ER cases and respond to mis-directed cases and input employee/manager interactions
• Perform administrator duties for Rival On-Boarding/Off-boarding system
• Process and manage new shopping carts and POs.

Service Line – Talent Acquisition:

• Support the regions employment branding by helping create a world class candidate and hiring manager experience.
• Coordinate interview scheduling via the applicant tracking system and manage pre-interview documents and interview paperwork.
• Coordinate travel arrangements, both international and domestic, and provide travel itineraries and agendas for all internal and external candidates using internal travel systems.
• Maintain contact lists and employee lists to facilitate the effectiveness of multiple locations.
• May be asked to manage administrative duties related to tracking contingent workers, including communication with agencies and HRIS regarding hiring and termination of contingent workers.
• Track candidate travel, hotel, and rental car expenses to reconcile the credit statement.
• Author of offer letters for external candidates and internal employee changes.
• Process pre-employment drug screens and background checks; manage completion and adjudication of this process.
• Perform administrator duties for Rival On-Boarding system
• Launch New Hire on-boarding processes and manage program completion.
• Troubleshoot user issues, forgotten passwords, system modifications, etc
• Build employee files and manage flow and completion of New Hire paperwork.
• Process and manage new shopping carts and POs.
• Process invoices, check requests and non-employee expense reports for TA and HR.
• Route for approval of internal JOAFs

Service Line – Learning:

• First and/or second level support internally for the HR organization
• Collaborating in the implementation of changes to the Learning module
• Key User for the Learning module
• Serving as a contact person for trainers/lecturers and training participants
• Maintaining data on training and participants
• Keeping reports on educational activities, the number of interested parties, and participants.
• Invoicing costs for educational activities
• Support Learning services for the region

Management & Supervisory Responsibilities:

• Reports to COUNTRY HEAD / TEAM LEAD, SSC (S312)
• Job is NOT directly responsible for managing other employees.
  
  

Knowledge:

• Knowledge of basic Human Resource applicable laws.

Experience:

• 2 + years of experience in Human Resources areas

Skills:

• Customer service and issue resolution.
• Call/service center operations.
• Case management system operations.
• Basic knowledge of general HR practices, policies and procedures.
• Excellent customer service and communication skills.
• Ability to effectively address challenging situations related to customer issues/complaints.
• High energy and focus.
• Excellent interpersonal skills.
• Ability to apply sound judgment and discretion with sensitive information.
• Ability to operate successfully, multitask and prioritize multiple projects simultaneously in a fast-paced environment.
• Knowledge of case management/ticketing software.
• Strong analytical and problem-solving skills and issue resolution across a broad scope of HR topics.

• Ability to navigate and leverage knowledge and case management technology.
• Ability to work well with all levels of corporation, as well as outside external clients and vendors.
• Capable of handling highly confidential information.
• Ability to prioritize and work independently with minimal supervision.

Education/Certifications:

• Bachelor’s degree in business, Human Resources or related discipline or equivalent experience preferred.
• Bi-lingual Spanish and English required.

Travel Requirements:

Must be willing and capable to travel to the United States as required.

What does Bendix have to offer you?

- Work-life balance that includes Paid Vacation & Holiday Paid Time Off

- Vacation Premium

- Life insurance

- Christmas Bonus

- Educational assistance program

- Wellness program

- Saving Fund

- Pantry Vouchers

- Permits paid for: Marriage or Death of a direct relative

- Attendance Bonuses

- Cafeteria Subsidy

- Subsidy for prescription glasses

- Medical service in plant

- Recognition programs

- Gym