Job Description

About this role:

Digital Data and Artificial Intelligence (DDAI) within Consumer Banking and Lending (CBL) is seeking a GenAI Interaction Lead. You will be accountable for developing conversational AI interactions based on experience design journeys, defining consistent AI behavior, tone, and trust across different AI interactions, and establishing scalable conversational and prompt frameworks to enable high‑quality delivery across GenAI initiatives.

Operating at the center of an Agile delivery team, the GenAI Interaction Lead partners closely with Product Leads, Product Owners, Experience Design, and Technology to drive delivery on agentic AI and conversational experiences.

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Own integrated delivery across workstreams, aligning plans and timelines across Product, Technology, Risk, Experience Design, Marketing, and external partners

• Own execution quality and delivery readiness for assigned L1/L2 GenAI features and customer flows

• Translate Product Lead intent into clear, buildable, and testable work items

• Write and maintain user stories, acceptance criteria, functional requirements, and test scenarios / scripts

• Participate actively in daily Scrum, sprint planning, backlog refinement, and team demos

• Maintain Jira boards and sprint hygiene, ensuring accurate status, dependencies, and sequencing

• Partner tightly with Experience Design and Technology teams during design, build, and iteration to ensure requirements are understood and implemented correctly

• Support in‑sprint testing, UAT readiness, and defect triage to ensure features meet Definition of Done and quality expectations

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience as a Product Owner or delivery‑focused product role in Agile or hybrid delivery environments

• Demonstrated ability to translate product intent into detailed requirements, user stories, and acceptance criteria

• Hands‑on experience maintaining backlogs, Jira boards, and sprint artifacts

• Effective collaboration skills with designers, engineers, and product partners

• Attention to detail and a strong focus on quality, completeness, and delivery readiness

• Background in financial services, consumer banking, or other highly regulated industries

• Experience delivering digital, platform, or AI‑enabled capabilities, including GenAI features

• Familiarity with customer‑facing journeys and cross‑platform integrations

• Comfort operating in fast‑moving, ambiguous delivery contexts with evolving requirements

• Exposure to testing, UAT coordination, or release readiness activities

Job Expectations:

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202

• 333 Market St. – San Francisco, California 94105

Required locations listed.

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$159,000.00 - $305,000.00

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$159,000.00 - $305,000.00

Posting End Date:

4 Jun 2026

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.