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  Lead design and delivery of GenAI use-cases on ServiceNow (Now Assist Skills, Agents)
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  Define architecture, standards and best practices for GenAI on the platform
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  Translate business process maps into scalable ServiceNow solutions and supervise implementation
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  Mentor engineers, run technical reviews and own solution quality and governance
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  Integrate ServiceNow with external model providers, RAG/vector stores and backend APIs securely
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  Implement observability, telemetry and prompt-tuning controls for AI features
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  Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks

Requirements

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  6+ years ServiceNow delivery experience with demonstrable hands-on work on Now Assist Skills / Agents
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  Proven leadership in at least two ServiceNow areas (ITOM, TPSM, CSM or equivalent)
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  Strong scripting (JavaScript / Glide API), Flow Designer and IntegrationHub experience
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  Practical understanding of RAG, prompt engineering and vector DB integrations (Pinecone, Weaviate, etc.)
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  Experience defining governance, security and observability for AI features
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  Excellent stakeholder management, workshop facilitation and technical documentation skills
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  Relevant ServiceNow certifications desirable (CAD, ITOM/CSM specialist)

Benefits

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  Solid, competitive salary.
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  Work in multilingual, multinational and multicultural environment on international projects
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  Medical care