Job Description

Role: GenAI Account Manager

Location: Toronto, Ontario, Canada

About the role:

This is a mid-level account management role in a high-output, fast-paced in-house studio. You'll work across client stakeholders, creative teams, project managers, and compliance partners — keeping multiple content workstreams on track from brief to delivery. The role combines strong client partnership with hands-on briefing, coordination, and a genuine appetite for AI-assisted ways of working. You'll work independently, manage competing priorities, and bring a quality mindset to every touchpoint.

What you will be doing:

• Serve as the primary day-to-day client contact, building trust through proactive communication, sound judgment, and consistent follow-through.
• Partner with clients to understand business objectives — awareness, conversion, product launches, promotions — and translate them into clear creative direction, bringing strategic thinking to channel selection, deliverable types, and messaging based on goals and performance data.
• Lead brief intake: join weekly media and client calls, ask the right questions, and ensure all inputs are captured before work begins — objectives, target audience, channel specs, mandatory messaging, claims and disclaimers, retailer requirements, and due dates.
• Write clear, complete briefs that set creative teams up for success, including success metrics, deliverable definitions (sizes, versions, languages, cutdowns), and scope parameters.
• Use OLIVER's AI tools to support brief intake and optimise efficiency throughout the creative development process.
• Lead adoption of GenAI-enabled workflows from the account side — setting client expectations, documenting inputs and outputs, and ensuring brand safety and content provenance requirements are met.
• Manage scope and prevent unnecessary revision by aligning stakeholders early on deliverables, timelines, and approval processes.
• Coordinate across creative, motion, design, copy, compliance, and project management teams to keep work moving from brief through to delivery.
• Track status across multiple concurrent workstreams; identify risks early and propose practical solutions — phased delivery, revised scope, or alternate approaches.
• Guide the feedback and approval process: consolidate client notes, ensure comments are actionable, and maintain version control across rounds.
• Ensure all deliverables align with brand guidelines and product specifications — correct models, attachments, approved feature claims, required disclaimers — partnering with compliance and legal stakeholders as needed.
• Build and refine intake and production tools — brief templates, checklists, approval flows — and capture learnings to continuously improve how the studio briefs, produces, and delivers at scale.

What you need to be great in this role:

• Proven account management or client services experience in an agency, in-house studio, or content production environment, supporting high-volume creative delivery.
• Ability to act as a strategic partner — connecting business goals to creative outputs, not just managing tasks and timelines.
• Strong briefing skills: able to translate vague or incomplete requests into clear, complete, and actionable creative briefs.
• Excellent organisation and prioritisation, with confidence managing multiple projects, stakeholders, and tight deadlines without losing attention to detail.
• A QA mindset — accurate specs, correct messaging, clean handoffs, and precise versioning.
• Confidence leading meetings, managing expectations, and navigating client feedback with diplomacy and clarity.
• Familiarity with digital creative deliverables across paid social, eCommerce/PDP, retail placements, and motion, and with the production workflows that support them.
• Proficiency with Microsoft 365; familiarity with Workfront or similar project management platforms is an advantage.
• Proficiency with Gen AI tools relevant to account management and content production workflows, with a focus on improving briefing quality and process efficiency.
• Experience building or contributing to AI-assisted workflows that improve intake, briefing, or approval processes.
• Agentic approach to problem-solving: able to break down complex briefs or multi-workstream challenges into clear, manageable steps.
• Ability to critically evaluate AI outputs and apply human judgment — particularly around brand safety, content accuracy, and compliance requirements.
• Genuine curiosity about how AI tools can improve the speed and quality of creative production at scale.
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Req ID: 18190

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