Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a sales role in the enterprise software, cloud space, or AI space.
• Ability to travel up to 50% of the time.

Preferred qualifications:

• Experience in supporting long-term executive relationships and developing new territories/accounts, while ensuring customer success, adoption, and expansion.
• Experience prioritizing, planning, and organizing solution-based sales activity within complex business cycles, including qualifying high value accounts and leveraging our partner ecosystem.
• Experience selling contact center, Generative AI and AI solutions.
• Knowledge of market trends, products, and solutions (including foundational technical understanding) for Cloud and AI.

About the job

As a Gemini Enterprise Customer Experience Sales Specialist, you will help us grow our AI business by building and expanding relationships with new and existing customers. In this role, you will work with customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. In this role, sales cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI solutions. You will lead day-to-day relationships with cross-functional team members and external customers, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole to drive overall value for Google Cloud.

You will partner with internal Google Cloud sales teams to grow their customer experience businesses and drive overall value for Google Cloud sales cycles, as well as working with product teams to help our customers build new products leveraging our AI.

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

You will partner with internal Google Cloud sales teams to grow their customer experience businesses and drive overall value for Google Cloud sales cycles, as well as working with product teams to help our customers build new products leveraging our AI.You will partner with internal Google Cloud sales teams to grow their customer experience businesses and drive overall value for Google Cloud sales cycles, as well as working with product teams to help our customers build new products leveraging our AI.

Responsibilities

• Build relationships with customers as a subject matter expert and trusted advisor, managing business cycles, identifying solution use cases, and influencing long-term direction of accounts.
• Deliver against quota and achieve or exceed business and growth goals while forecasting and reporting your territory’s business.
• Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience.
• Develop and execute account plans informed by our responsible AI framework across an assigned territory or market.
• Work with multiple customers and opportunities simultaneously, understanding each customer’s technology footprint and strategy, growth plans, business drivers, and how they can transform their business using our technologies.