Job Description

• Warmly welcome guests, manage check-in/check-out procedures, and provide personalized assistance.
• Understand, anticipate, and exceed guest expectations with exceptional customer service.
• Proactively communicate with guests via phone, email, and in-person interactions to address inquiries and requests.
• Provide detailed information on local attractions, activities, and events.
• Assist in resolving guest concerns promptly and courteously.

• Handle reservations via phone, email, and online booking systems, ensuring accuracy.
• Process guest check-ins and check-outs smoothly and correctly.
• Maintain and update reservation records, ensuring accurate guest information and room statuses.
• Operate and manage front desk equipment, including PMS (MEWS), switchboards, and key systems.
• Enforce all cash handling, check, and credit card policies, balancing transactions and guest billing.
• Track receipts from guest purchases and property charges.

• Assist in planning guest itineraries, including adventure activities, spa appointments, and dining experiences.
• Safely transport guests to their rooms or shuttle them to and from the airport.
• Promote and manage resort packages, promotions, and special experiences.
• Engage guests in Sorrel River Ranch’s mission by sharing knowledge about the property, experiences, and locally grown food offerings.

• Communicate effectively with all resort departments, including housekeeping, maintenance, and food and beverage, to fulfill guest needs.
• Assist housekeeping or other departments as needed to ensure smooth operations.
• Monitor and manage back-of-the-house inventory through tracking, organization, ordering, and restocking.
• Adhere to and contribute to the improvement of standard operating procedures (SOPs) and daily checklists.

• High school diploma or GED required.
• Previous hospitality, reservations, or customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and Google 
• Experience with hospitality systems such as MEWS, Toast is a plus.
• CPR/First Aid Certification preferred.
• Extensive knowledge of Moab, Utah, and surrounding areas is a plus.
• Ability to lift 50+ pounds and stand for extended periods.
• Must be flexible with schedules, including days, nights, weekends, and holidays.
• Valid driver’s license required to operate guest transport vehicles.