Job Description

The purpose of this role is to contribute to improving standard work application (Gate Reviews, Risk Assessment, Engineering Change, etc.) and reduction of Cost of Poor Quality and Non-Conformity resolution time by strengthening project focus to reduce the number and severity of defects reaching Regions and Customers. Primarily in Engineering with projects developing and building new products, technologies, materials, and features, support the GEC Business Leader to impactful actions: from Root Cause Analysis and by selecting the important Quality topics for escalation.

About the business:

Grid Solutions, a GE Vernova business, is focused on bringing together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a more resilient and reliable grid.

We are seeking a highly motivated and experienced Quality & Lean Leader to spearhead our operational excellence initiatives. In this role, you will be responsible for driving end-to-end process transformation, fostering a culture of continuous improvement, and ensuring our quality management systems align with global standards. You will bridge the gap between quality compliance and lean efficiency to deliver measurable business impact.

Purpose:

• The purpose of this role is to contribute to improving standard work application (Gate Reviews, Risk Assessment, Engineering Change, etc.) and reduction of Cost of Poor Quality and Non-Conformity resolution time by strengthening project focus to reduce the number and severity of defects reaching Regions and Customers. Primarily in Engineering with projects developing and building new products, technologies, materials, and features, support the GEC Business Leader to impactful actions: from Root Cause Analysis and by selecting the important Quality topics for escalation.
• Support the Cultural change applying Lean tools and leading key initiatives: for sustainable Lean Culture and Continuous Improvement. Support GEC Business Leader in Hoshin Kanri, Bowler, PSR and Action plan to successfully deliver GEC Quality Strategy.
• Process Transformation: Lead enterprise-wide process optimization projects. Identify bottlenecks, reduce waste, and streamline workflows to improve cycle time and cost efficiency.
• Quality Leadership: Oversee the Quality Management System (QMS), ensuring adherence to ISO standards and internal compliance requirements.
• Continuous Improvement: Champion Lean and Six Sigma methodologies (Kaizen, VSM, Root Cause Analysis) across the organization to drive a "Zero Defect" mindset.
• Change Management: Act as a change agent by influencing stakeholders at all levels, communicating the vision of transformation, and providing training on lean tools and techniques.
• Performance Metrics: Define, track, and report on Key Performance Indicators (KPIs) related to quality, productivity, and operational cost savings.

Essential Responsibilities:

Quality Policy:

In line with Grid Solutions Quality policy:

• Define the GEC Quality roadmap to support strategic transformation

• Elaborate actions and set priorities to maximize process efficiency (across the GEC), for project engineering delivery performance and stakeholder satisfaction. Ensure the engagement of the Regional management committee and of the management at ground level around Quality policy, processes and actions.

• Monitor Quality performance and drive improvement plan. Support GEC Business Leader in regular business reviews and in budget exercise.

• Drives “stop the work” attitude where quality, safety or integrity is at risk.

Customer care:

• Instill and support a “Customer First” Culture:

• Lead by example, influence, deploy of customer care processes and tools. Incorporate Voice of Customer in the process.

• Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis.

• Ensure that the metrics and feedback from Customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction, deviations, root causes, to build and follow up action plan.

• Ensure the implementation of the Complaint management process including regular Managerial reviews & Operational reviews, with proper escalation when required

• Team-up and best practices sharing:

• Assess suitability of tools and processes associated to customer satisfaction, foster best practices sharing

• Prepare recommendations & feed-back to GEC Teams.

Quality Systems, Processes, Assurance and Control:

• Develop, promote, drive and monitor the deployment of the Grid Quality systems, processes, tools and indicators to solve problems, reduce non-quality costs and improve the overall efficiency of the Region, aligned with overall objectives.

• Harmonize and standardize processes and associated documentation across the GEC. Challenge and simplify where needed with the Continuous Improvement mindset. Support and monitor ISO 9001 certification processes

• In line with the global Quality leader and with the global Process Leaders, organize internal audits and secure their on-time execution, identify gaps and deviations, ensure the launch of corrective actions by units, secure timely closure of the audit findings and effectiveness of actions.

Preventive Quality & problem solving:

• Ensure that return on experience and customers' expectations are fully considered in all Engineering deliverables. Secure adherence to quality plans and processes including Gate Reviews.

• Provide quality expertise for global delivery model; develop a know-how transfer model to promptly reach local autonomy. Participate & monitor key quality issue at Regional level

• Proactively analyze the metrics and feedback associated with processes and solutions to identify deviations, root causes and prepare recommendations for improvement in performance. Manage the Regional portfolio of improvement actions and lead actions (containment, curative, preventive).

• Support and coordinate Regional and sites actions taken to control and improve Project Quality. Provide coaching as required.

• Lead continuous improvement & quality mindset: discipline, reliability, predictability, transparency, sense of detail, and do right the first time, PDCA, root cause analysis (8D, PSR, etc).

• Lead quality and transformation projects as required from time to time, including the coordination and follow up of actions.

• Ensure that PSR, 8D actions are completed and sustainable and communication with all functions are done using registered Lessons Learned.

• Ensure the team has the right level of know-how and competency to perform their responsibilities through coaching and development.

• Develop best practices and regularly manage and review performance of employees

Desired Characteristics:

Change Management:

• Proven experience in leading change initiatives within a quality management context.
• Ability to inspire and motivate teams through periods of change.

Quality Performance Management (KPIs):

• Strong understanding of quality metrics and KPIs.
• Ensure GSI Quality Governance for KPIs and action planning (including CoPQ, Internal Audits and Zero Defect)
• Experience in developing and monitoring quality performance dashboards.
• Ability to use data-driven insights to drive continuous improvement.

Lean Culture and Competency:

• Certified Kaizen Facilitation or Team Leader

• Strong knowledge of Quality Management Systems such as ISO 9001

• Well organized, self-driven person, able to work and complete tasks independently and on time

• Strong personality with own criteria and ability to influence multiple levels of leadership within the organization.

• Able to clearly communicate, convince, motivate and inspire others

• Strong organizational and analytical skills with the ability to work in multi-cultural and cross-functional teams.

• Strong English languages skills (verbal and written)

• Able to travel within the region and internationally at the level of 15-25% (in average)

Qualifications & Requirements:

• Master’s or Bachler’s degree, preferable in Science or Engineering from an accredited university or college combines with a Lead Auditor certification
• A minimum 10 years of professional experience in relevant fields, preferably within Quality and Engineering within industrial and manufacturing business environments
• A minimum 10 years of experience working with and leading projects or programs, managing risk and change, and facilitating knowledge sharing and continuous improvement, preferably including product and technology development related projects
• Experience working in a global matrix organization. Demonstrated leadership and influence skills in matrix organizations with multi-site responsibility across Europe
• Exposure to ISO 9001, Lean / Six Sigma, and customer satisfaction management
• Six Sigma Green Belt; strong understanding of Lean principles and continuous improvement
• Ability to analyze and re-engineer processes, perform root-cause analysis, and drive performance improvements
• Customer-focused mindset with clear understanding of project delivery, product quality, and full delivery lifecycle
• High degree of integrity, accountability, and flexibility to work occasional non-standard hours.

Additional Information