Virtusa

GCP Tech Support Agent : T3

Virtusa  •  Bengaluru, IN (Onsite)  •  14 days ago
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Job Description

GCP Tech Support Agent : T3-(CREQ254790)

GCP Tech Support Agent :

As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure. Key Responsibilities Front-Line Troubleshooting

  • Issue Triage: Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
  • Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
  • Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
  • Runbook Execution: Follow standardized "Step-by-Step" guides to resolve known errors without needing to escalate
  • Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
  • Log Analysis: Use Cloud Logging and AI-summa
CategoryRequirementExperience0–2 years in IT Support, Help Desk, or Cloud Operations. EducationBachelor’s in CS/IT or equivalent technical certifications. GCP KnowledgeBasic understanding of Compute Engine, IAM, and VPC NetworkingCertificationsGoogle Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred). AI LiteracyAbility to use GenAI (like Gemini) to interpret code snippets or error logs. Soft SkillsStrong English communication and a "customer-first" mindset.

Primary Location

IN-KA-Bangalore

Schedule

Full Time

Employee Status

Individual Contributor

Job Type

Experienced

Travel

No

Job Posting

14/05/2026, 7:11:10 AM

Virtusa

About Virtusa

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.

Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Southborough, MA
Year Founded
1996
Website
virtusa.com
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