Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

GBS US HLD CS/Inventory Admin

· Process orders via all sources to include trade stock, sample, no-charge and international

· Work effectively with clients and our Distribution Centers to ensure orders ship as expected

· Process credit memos

· Perform back-order procedures and proactively validate changes in all situations

· Perform all month-end processes, i.e., billing, reports, issue sheets – verify information accuracy

· Effectively respond to customer inquiries and complaints

· Thoroughly understand all system generated reports – be able to identify report solutions to client issues; know when customization is required

· Thoroughly understand regulatory issues as they relate to the Healthcare Logistics group, client, and client’s customer

· Identify and propose business opportunities/special projects for the Healthcare Logistics group and/or client

· Communicate effectively with employees at all levels within the Healthcare Logistics group organization and client organization

· Participate in client conference calls, meetings, and presentation

· Miscellaneous special projects as assigned

· Other duties as assigned

EXPERIENCE AND EDUCATION*

BS Degree in business or related field, or equivalent work-related experience is preferred; High School Diploma or equivalent degree is required.

Minimum 1-3 year’s previous customer service experience desired.

REQUIRED METRICS AND SKILLS:

· Excellent Performance and Attendance for the past 3 months

· Excellent oral and written communication skills

· Able to effectively communicate with all levels of the Healthcare Logistics group personnel as well as clients and clients’ customers

· Ability to learn system functionality to accomplish necessary objectives

· Ability to handle multiple tasks simultaneously

· Ability to organize and prioritize work to meet deadlines

· Ability to thrive in a team environment

· Good problem-solving skills

· Proven organizational and proofreading skills

· Detail oriented

· Professional demeanor

· Proficient using Microsoft Office 97 (Word, Excel)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.