Job Description

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

We are looking for a GBS Transition Project Manager who will provide focused leadership in terms of Expansion projects across all functions in conjunction with the BPO to drive the overall GBS Strategic Agenda across all regions and accelerate the BAT transformation.

Your key responsibilities will include:

• Collaborate closely with internal teams and external collaborators to ensure successful execution of the GBS expansion agenda
• Monitor, track, and report project progress, including timelines, key changes, and associated business impacts
• Act as a key liaison between internal and external collaborators, ensuring timely resolution of project challenges and risks
• Manage multiple concurrent projects in a high-pressure environment, aligning delivery with GBS expansion targets
• Engage and coordinate with collaborators across regions and time zones, maintaining flexibility in working hours
• Apply understanding of engagement center operations, solutions, and knowledge transition to support project delivery
• Use strong problem-solving and analytical skills to identify issues and present clear, data-based updates
• Drive continuous improvement by seeing opportunities to enhance efficiency and effectiveness within GBS project management processes

What are we looking for?

• Minimum 5+ years of relevant industry experience with strong exposure to global engagement centre or shared services operations
• Proven hands-on experience managing stakeholders across regions, handling competing timelines, and operating effectively under pressure with flexibility in working hours
• Demonstrated ability to manage multiple concurrent projects while ensuring quality, governance, and timely delivery
• Strong stakeholder engagement capability, with confidence in interacting and influencing senior leadership and cross-functional teams
• Solid understanding of engagement centre operations, service delivery models, and knowledge transition practices
• Strong analytical and critical thinking skills, with a proactive attitude and ability to drive innovation and continuous improvement
• Excellent communication and presentation skills, with the ability to translate complex topics into clear and structured insights
• Self-motivated and resilient individual with strong ownership mentality, capable of operating in fast-paced, complex global environments while building effective relationships

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.