Job Description

About the Role

The HR Business Partner (HRBP) supports the GBS Hub in Monterrey, Mexico, by leading and managing local HR processes, employee relations, talent initiatives, and organizational change activities. This role partners closely with managers and employees to drive people strategies, support business objectives, strengthen company culture, and ensure effective implementation of local and global HR programs. The HRBP acts as a trusted advisor across the employee lifecycle while collaborating with both local and virtual stakeholders.

Key Responsibilities Include

• Act as the primary HR contact for managers and employees on day-to-day people matters.
• Build strong relationships with leadership and employees to support business goals and engagement.
• Drive HR transformation, transition, and change management initiatives within the GBS organization.
• Lead performance management, salary review, talent review, and individual development planning processes.
• Manage onboarding, offboarding, exit interviews, retention, succession planning, and learning programs.
• Support recruitment and talent acquisition activities while strengthening employer branding initiatives.
• Monitor HR data quality in SuccessFactors and maintain personnel administration processes and reporting.
• Coordinate payroll, benefits administration, working time records, and compliance with labor law requirements.
• Analyze HR metrics, benchmarks, workforce planning, and organizational trends to support decision-making.
• Implement and promote local and global HR policies, processes, and employee engagement initiatives.

About You

• Bachelor's degree in Human Resources, Labor Law, Psychology, or a related field; postgraduate HR qualification preferred.
• 10+ years of Human Resources experience is required.
• Experience within a BPO, Shared Services Center (SSC), or similar environment is required.
• Strong practical knowledge of labor law and HR operations is required.
• Business acumen and the ability to support organizational change and transformation activities.
• Experience with MS Office applications; SuccessFactors knowledge is an advantage.
• Strong analytical, problem-solving, project management, and continuous improvement skills.
• Excellent stakeholder management, communication, negotiation, and interpersonal skills.
• Fluent written and spoken English is required.
• Ability to travel up to 20% and work effectively in a hybrid environment.