Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Head of HR Services India will lead all HR Services activities for the Service Delivery Unit (SDU) in India, strategic and operational HR services owning delivery of transactional, strategic and platform-based HR services (HR operations, HRIS, payroll interfaces, service management, case resolution, and vendor management). This role combines strategic leadership, operational HR management, process optimization, and people leadership to enable data-driven decisions and alignment with global HR standards.

Key Responsibilities

• Service delivery leadership
• Operations & process excellence
• HRIS & technology stewardship
• Vendor & partner management
• Performance management & reporting
• Change & transition management
• Team leadership & capability building

Qualifications & Experience

• Advanced degree in HR, Business, or related field; HR certifications (e.g., SHRM, CIPD) a plus.
• 10+ years of progressive HR operations, HRIS, or shared services experience; 5+ years in leadership of HR service delivery or SSC/SDU operations.
• Proven experience managing HRIS landscapes, service desks, payroll/vendor relationships, and large-scale HR process delivery.
• Strong knowledge of HR service management best practices, process automation tools (RPA), and service reporting/analytics.
• Experience working in global/matrixed environments and coordinating with Centers of Excellence and business stakeholders.
• Demonstrated success in driving process standardization, technology adoption, and measurable service improvements.
• Excellent stakeholder management, communication, and vendor negotiation skills.