Job Description

GBC Operational Excellence Manager

Belgrade, Serbia

SpotLIGHT of the job

To support the further growth and scaling of our Global Business Centre organization, we are looking for a highly organized, proactive, and execution-driven professional to join our team as GBC Operational Excellence Manager

This role will play a key part in strengthening governance, operational coordination, organizational transparency, and cross-functional alignment across an increasingly complex and fast-growing international environment

The position acts as a central coordination and governance support function for the GBC organization, working closely with the Head of GBC, functional leadership teams, HR, and other global stakeholders to support sustainable scaling, operational excellence, and organizational effectiveness.

Responsibilities

Support implementation and execution of the GBC governance model across functions
Coordinate cross-functional activities, stakeholders, and leadership alignment
Manage KPI, SLA, and service reporting processes
Support service catalogue development and operational transparency
Identify operational bottlenecks, risks, and improvement opportunities
Drive process harmonization, standardization, and scaling initiatives
Coordinate transformation and continuous improvement projects
Develop and maintain SOPs, governance standards, and workflows
Prepare presentations, dashboards, and management reports

Skills & Experience

Bachelor’s degree in Business, Finance, Operations, HR, or related field
5+ years of experience in operations, PMO, transformation, or governance roles
Experience in Shared Services / GBS / SSC or international matrix organizations (preferred)
Understanding of RACI structures, escalation management, and organizational processes (preferred)
Strong project management and ability to manage multiple initiatives
Knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
Experience with KPIs, SLAs, reporting, and governance frameworks
Strong analytical, problem-solving, and stakeholder management skills
Advanced MS Office skills (Excel, PowerPoint); SAP or similar tools are a plus
Experience with SOPs, process standardization, and organizational scaling

What we offer

A truly international team – collaborate with colleagues across different countries and cultures
Employee well-being and family support programs – including private health insurance and family-oriented initiatives
Social gatherings and community events – fostering connection and collaboration
Personal growth – access to internal and external learning and development opportunities

What matters to us

We understand not only the power of the visible, but also the
invisible. Like light, diversity is intangible, but it is
perceptible. We value the uniqueness of every person and see this
as a driver of innovation. Qualified applicants will be considered
regardless of, for example, origin, skin color, gender, religion,
age, sexual orientation, gender identity/expression or disability.

As the contact person for this position, a great candidate
experience is important to me! I will reach out to you within 7
days. Please inform me of any assistance you may need, so I can
best support you throughout the hiring process.

Talent Acquisition Partner

Milos Mladenovic

milos.mladenovic@zumtobelgroup.com

Who we are

At the Zumtobel Group, we are passionate about designing and
producing light that empowers humans and brings architecture to
life. We continuously push the boundaries in our search for
perfection through timeless design, technical excellence and
efficient performance. Through light, we create spaces that
inspire. As we develop the next generation of lighting, we
consider the wellbeing of people and nature. Our lighting is
designed for our customers and their individual aspirations. We
guide them into a new world of opportunities – as a group, and
through all our individual brands, Thorn, Tridonic and Zumtobel.

Learn more about our Group in our enlightening video - where WE
LIVE LIGHT and thrive together! The result is a series of
personal and authentic insights into our corporate culture -
illustrated from different perspectives.

WE ARE PASSIONATE ABOUT LIGHT.

We share a passion for light, creating aesthetic,
functional, and sustainable lighting solutions that enhance
quality of life.

WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS
FOR A SUSTAINABLE FUTURE.

Sustainability and innovation drive everything we do —
shaping a responsible, climate-neutral future.

WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME.

While we have grown from a family business into a global
organization, our collaborative spirit and familial culture
remain integral to our identity.

APPLY HERE

About Zumtobel Group

WE LIVE LIGHT.

The Zumtobel Group is an international lighting group headquartered in Dornbirn, Austria, with sales offices in over 90 countries and eight plants. With its brands Thorn, Tridonic and Zumtobel, the Group delights its customers around the world with a comprehensive portfolio of innovative lighting solutions, lighting components and associated services perfectly geared to the needs of the people and the planet. This international strength provides the company with a strategic presence in every major global market, and also contributes to its cultural diversity.

Zumtobel Group Key Numbers:

2024/25 Revenue (€): 1,097.2 M

5,300 Employees from 70+ Different Nationalities

8,919 Active Commercial Property Rights

R&D Investment (€): 74.1 M

Light Talks - the Podcast of the Zumtobel Group:

Light is life; light inspires; light creates emotion; light changes the world. Light Talks, the Podcast of the Zumtobel Group, illuminates the impact of light and how light can bring people, nature and innovations together. In the trailer episode, our host Diana Panzirsch is presenting the Zumtobel Group's Podcast. Light Talks: Listen in: https://lighttalks.simplecast.com/

Industry

Manufacturing & Production

Company Size

1,001-5,000 employees

Headquarters

Dornbirn, AT

Year Founded

1950

Website

z.lighting

Social Media