Job Description

Classification Title:

GATORONE Guest Service Associate

Minimum Requirements

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
• Valid Florida Driver License.

Job Description:

Guest service responsibilities include:

• Answer general questions about GATORONE use, account balances, and transaction activity.
• Assist at University functions and events (i.e. Preview Days, Move-In, Tabling, etc.).
• Perform general office duties such as filing, photocopying, preparing mailings, making on-campus deliveries walking or in State Vehicle, posting flyers, or assisting technical staff.
• Serve as a positive host by welcoming guests approaching or passing by the GATORONE office.
• Provide accurate information as requested by customers at the desk or over the phone.
• Research and have knowledge of a variety of sources of University and community information.

ID production responsibilities include:

• Create and/or replace GATORONE cards, ID badges/Overlays, and Novelty Cards while verifying ID’s through ID systems.

Mobile ID Support

• Assist students, faculty, and staff with provisioning mobile IDs (e.g., adding credentials to digital wallets), troubleshooting activation issues, and ensuring successful access across supported devices.
• Provide front-line support for mobile credential issues, including device compatibility, NFC access problems, and lost/stolen/new devices while delivering a high level of customer service.

Other responsibilities include:

• Report notable activities, problems, questions, etc. to the appropriate individuals.
• Perform end-of-day audits when needed.
• Process credit card payments.

Expected Salary:

$14.00 hourly.

Required Qualifications

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
• Valid Florida Driver License.

Preferred:

• Excellent customer service skills, a positive attitude, professional demeanor, and problem-solving/conflict resolution skills.
• Strong written and verbal communication skills.
• Reliable, responsible, professional in appearance and able to work under pressure.
• Ability to organize and prioritize with a high attention to detail and confidentiality.
• Ability to maintain accuracy and efficiency in a fast-paced environment.
• Proficient in data entry, typing skills, and Microsoft Office products with advanced knowledge of Microsoft Excel.
• The ability to work independently, identify resources and make independent decisions.

Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No