Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Gateway Quality Assurance & Training Specialist is responsible for supporting the quality, compliance, and performance objectives of Gateway operations through the administration and delivery of quality assurance and training programs for import and export activities. This role evaluates operational performance, conducts audits and analyses, interactions, identifies compliance and knowledge gaps, and provides targeted coaching and training to improve employee effectiveness and regulatory adherence.

Working closely with operations leaders, supervisors, and cross-functional stakeholders, this role delivers training programs, monitors competency and quality standards, and measures training effectiveness to ensure employees have the skills and knowledge required to perform their roles accurately and compliantly.

The role contributes to operational excellence by identifying opportunities for process improvement, supporting the implementation of new initiatives and systems.

Anticipated Annual Salary Range: $75,825-$101,100

Key Accountabilities:

• Evaluate performance quality and compliance
• Set quality objectives, conduct evaluations, and provide ongoing feedback
• Partner with leaders and department supervisors managers to assess skill gaps and define training priorities
• Work closely with team managers and supervisors to conduct post-training evaluations and coaching to gauge training effectiveness and identify strengths for reinforcement and weaknesses for further training
• Schedule, deliver and facilitate individual or group training and development programs in support of the business goals and objectives
• Reinforce mandated training programs , awareness training, and specific departmental training classes/programs
• Participate on cross-functional teams to improve Learning and Development systems and processes
• Consult with managers and leaders in the business to understand business problems and opportunities to enhance eLearning and deployment or other learning technology solutions
• Participate and contribute in cross-departmental collaborations to identify areas for service improvement covering processes or controls and recommend specific clearance improvement actions
• Assist in the implementation of new initiatives or system releases
• Manage Gateway Exception Handling operations including but not limited to conducting warehouse and ramp searches and Hypercare of key accounts.
• Perform additional duties and responsibilities as assigned to support operational requirements and business objectives

Skills/Qualifications:

• 3 years’ experience in logistics, transportation, warehouse or industry related field preferred
• Analytical mindset
• Strong communication (oral and written) skills
• Working knowledge of DHL systems preferred
• Effective presentation and facilitation skills
• Organizational and motivational skills
• Must be flexible and adapt quickly to changing environments

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

 DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.