Job Description

Affinity Management Services is an Association Management Company proudly serving communities across Miami-Dade, Broward, and Palm Beach County. Our consistent growth is driven by a commitment to service excellence, enhancing the quality of life for the residents we support, and cultivating strong, collaborative relationships with each community we manage.

Affinity Management Services is currently seeking a reliable and service-oriented Gatehouse Attendant to join our on-site operations team. This position plays a critical role in maintaining security, regulating property access, and providing a welcoming presence at the entrance of the community. Ideal candidates will demonstrate professionalism, strong communication skills, and a commitment to safety and customer service.

Responsibilities:

• Monitor and control vehicular and pedestrian access to the property.
• Greet residents, guests, vendors, and delivery personnel courteously and professionally.
• Maintain accurate visitor logs, incident reports, and access records.
• Operate gate access systems and communication devices efficiently.
• Enforce community entry policies and procedures in a consistent and respectful manner.
• Support package and delivery management in coordination with designated areas.
• Provide assistance in high-traffic periods or special events.
• Respond to resident inquiries and minor incidents, escalating as needed.
• Ensure cleanliness and order within the gatehouse area.
• Uphold all safety, confidentiality, and community standards at all times.

Requirements

• Minimum of 2 years of experience in security, customer service, or gatehouse-related roles.
• Excellent interpersonal and communication skills.
• Ability to remain attentive, calm, and professional in high-pressure or high-traffic situations.
• Basic computer literacy and ability to manage digital logs or access systems.
• High School diploma or GED required.
• Bilingual (English/Spanish) preferred.
• Ability to sit for extended periods and operate gate controls.
• Must pass background screening and drug test.
• Strong sense of integrity, discretion, and responsibility.

Compensation & Schedule

• Shift Availability:?The position may require coverage during morning, afternoon, evening, or overnight shifts based on community needs.
• Schedule: Three days: Sunday, Monday, and Tuesday, from 3:00 p.m. to 11:30 p.m.
• Flexibility:?Flexible scheduling may be considered based on performance and team coordination.
• Compensation: $18

Who We Are

At Affinity Management Services, we are passionate about community association management. We take pride in building strong, solution-oriented teams that support condominium and homeowner associations with professionalism, care, and dedication.

Our Core Values

Relationship Focus: Be reliable, take ownership, and work collaboratively.

Teamwork Commit to growth, set high standards, and uphold accountability.

Professionalism Build trust, be transparent, and listen actively.

Solutions Driven: Act with purpose, drive results, and innovate continuously.

Celebrate the Wins Recognize success and value each milestone.

What We Offer

1. Fully paid medical insurance option for employees.
2. Voluntary dental, vision, life insurance, and short-term disability.
3. 401(K) plan after 90 days of employment.
4. Paid time off and recognized holidays.
5. A respectful, inclusive, and opportunity-driven work environment.
6. Access to internal growth programs, mentorship, and industry training.

Note: This job description is not exhaustive and may be updated according to operational needs. Affinity Management Services is committed to a smoke-free, drug-free workplace and is proud to be an Equal Opportunity Employer that values diversity and inclusion.