Grant Thornton (US)

Garnishment Officer

Grant Thornton (US)  •  Makati City, PH (Onsite)  •  2 hours ago
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Job Description

Key Responsibilities

1. Legal Notice Processing

  • Review incoming legal notices (garnishments, levies, liens, subpoenas) to ensure:
    • Accuracy
    • Completeness
    • Basic legal validity (as per defined guidelines)
  • Identify impacted customer accounts within internal systems.
  • Categorise and prioritise incoming notices based on type and urgency.

2. Account Actions & Case Handling

  • Place and release account holds in accordance with legal requirements and internal procedures.
  • Support processing of levies, including:
    • Applying account restrictions
    • Supporting recurring holds
    • Facilitating fund remittance coordination
  • Process UCC liens, subpoenas, and account freeze requests.
  • Handle account releases following legal resolution.

3. Case Management & Documentation

  • Manage end-to-end case lifecycle, including:
    • Case creation and tracking
    • Updating system records
    • Maintaining complete documentation
  • Download and upload legal notices into internal systems.
  • Maintain accurate and audit-ready records for all processed cases.
  • Monitor assigned workload and meet defined SLAs and turnaround times.

4. External Communication & Responses

  • Prepare and submit responses to third parties (e.g. creditors, tax authorities, agencies).
  • Communicate with:
    • Customers
    • Government agencies
    • Legal representatives / attorneys
  • Respond to email-based cases using predefined templates and macros.
  • Escalate complex or sensitive cases to the Manager where required.

5. Compliance & Quality Assurance

  • Adhere to all legal, regulatory, and client-specific requirements.
  • Ensure accuracy and completeness of all case actions and communications.
  • Follow standard operating procedures (SOPs) and internal controls.
  • Support audit requests and quality review processes.

6. Process Support & Continuous Improvement

  • Identify process inefficiencies or recurring issues.
  • Suggest improvements to workflows, templates, and SOPs.
  • Participate in training and process updates as required.

Key Requirements

Experience

  • 2–3 years’ experience in operations or back-office processing, ideally within:
    • Financial services
    • Payroll or garnishments
    • Legal or compliance processing
    • BPO/shared services environment

Core Skills

  • Strong attention to detail and accuracy
  • Ability to manage high-volume, case-based workflows
  • Good written and verbal communication skills
  • Ability to follow structured processes and SOPs
  • Basic understanding of compliance-driven environments
  • Strong time management and prioritisation skills

Preferred Attributes

  • Exposure to legal notices (garnishments, levies, subpoenas, liens)
  • Experience with case management systems
  • Familiarity with email-based workflows and templates/macros
  • Ability to work in a fast-paced, deadline-driven environment
Grant Thornton (US)

About Grant Thornton (US)

Forget what you think you know about professional services. We go beyond what’s expected and help others do the same.

Grant Thornton is the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC the U.S. member firms of Grant Thornton International Ltd, one of the world’s leading independent audit & assurance, tax and advisory firms. That means our network has more than 73,000 professionals in more than 146 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too.

One thing we won’t do? Grant Thornton will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503.

Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.​

Industry
Accounting & Tax
Company Size
10,000+ employees
Headquarters
Chicago, IL
Year Founded
1924
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