We are looking for a career-minded Supervisor who can lead our gaming team. This is a great opportunity for you to showcase your passion for customer service, provide leadership & utilise your organisational skills.
As our Gaming Supervisor, you will play a key role in maintaining and promoting the vision and values of the Club and effectively engaging and leading the front-line Gaming team to achieve our organisational goals.
The successful candidate will be results driven and personable and undertake the following duties and responsibilities in this role which include, but are not limited to:
• Ensuring the provision of exceptional customer service to our members and guests
• Supervising the Gaming Floor ensuring smooth and efficient operational performance
• Ensuring compliance with the Club's operating policies, practices, and procedures
• Accuracy in cash reconciliation
• Completing all relevant administration tasks
• Managing and coordinating staff in an efficient, effective, and respectful manner
Skills and Experience Required:
• At least two (2) years' experience in a team leader/supervisory role within the club industry
• Have knowledge and experience of all gaming operations including TAB & KENO
• Confidence with a self-motivating and reliable attitude
• Outstanding people skills with an extremely strong focus on customer service
• Ability to demonstrate leadership qualities in training and motivating a team
• A can-do attitude with an ability to actively look for solutions to customer complaints
• Current RSA & RCG Photo Competency Card
• Availability to work a rotating roster including days, nights, weekends, and public holidays
Desirable but not essential qualifications/experience:
• Diploma in Front Line Management and/or Hospitality
• IGT Club Advantage
• Proficient Understanding of Tiered Loyalty
• Computer and report writing skills
The idea of an Italian Club was discussed between some Italian settlers in 1951, but only in 1958 it started to become a reality. It was born on the necessity of a meeting place for Italians of the district Bossley Park. A place where they could be proud of their heritage and equally proud of the people and nation that gave them a new home and future.
Guglielmo Marconi, the name of the inventor of the wireless was chosen because of it’s appeal to both Italians and Australians. His scientific genius provided a connection in the form of communication between different cultures.
Contrary to it’s origins of simply serving an Italian community, the Club Marconi of today provides sporting, entertaining, educational and social facilities for a whole community of varying cultures and origins. However the core of its existence to satisfy a culture remains, rather, has extended and has targeted it’s facilities and services equally to a wider branch of diverse cultures.
Located on 31 acres of parkland and playing fields at Bossley Park, Club Marconi is the most cosmopolitan Club in Australia. It has over 25,000 members representing 18 nationalities and over 24 different languages plus a team of over 200 staff.
Unlike many other like organisations, the feeling of welcoming and satisfying diverse cultures in one Club, was inherited by it’s founders and remains today as motivation to continue it’s growth and success. To combine one place that which people of many differing origins can call home.
