Job Description

We are seeking a Gaming Operations Delivery Manager to play a key role in ensuring the consistent, efficient, and high-quality delivery of gaming campaigns across our platforms. The role sits at the centre of Marketing Operations, Product Marketing, and Propositions, acting as the operational bridge that translates strategy into dependable execution.

You will be responsible for end-to-end operational execution of campaigns, driving adherence to robust procedures and continuously simplifying and improving processes. This is a highly collaborative role that requires strong stakeholder management, attention to detail, and the ability to prioritise effectively in a fast-paced environment.

• Play a pivotal role in shaping and scaling gaming operations.
• Work with well-defined, robust operational procedures, with opportunities to improve and evolve them.
• Be part of a collaborative, ambitious team focused on delivering high-quality customer experiences.

Campaign Operations & Delivery

• Partner closely with the Marketing Operations team in Hyderabad to streamline workflows where appropriate while maintaining high standards.
• Ensure all gaming campaigns are configured accurately and delivered on time.
• Own and enforce operational processes, with a strong focus on testing, quality assurance, and risk mitigation.
• Serve as a key point of contact for operational execution, ensuring clarity, consistency, and accountability.

Prioritisation & Process Excellence

• Support effective workload prioritisation, balancing speed, quality, and business impact.
• Ensure full adherence to documented Strong Operational Procedures, identifying opportunities to enhance, streamline, or scale them.
• Proactively identify operational bottlenecks and address issues before they impact delivery.

Stakeholder Collaboration

• Build strong, trusted relationships with the Propositions team to ensure the Operations and CMS teams receive clear, complete, and timely information.
• Reduce friction in workflows by improving communication, handovers, and expectations across teams.
• Work closely with Product Marketing to ensure operational capability aligns with campaign ambition and roadmap requirements.

Continuous Improvement & Leadership

• Champion operational excellence, quality, and accountability across all gaming operations.
• Provide guidance and operational leadership to ensure best practices are consistently followed.
• Support change initiatives and new ways of working as the business and product offering evolve.

Qualifications

• Proven experience in operations, campaign delivery, or gaming/marketing operations, ideally within a regulated or fast-paced digital environment.
• Strong understanding of campaign setup, CMS processes, testing, and QA.
• Demonstrated ability to simplify complex processes without compromising control or quality.
• Excellent stakeholder management skills, with experience working across Marketing, Product, and Proposition teams.
• Highly organised, detail-oriented, and comfortable managing competing priorities.
• Confident communicator who can influence, challenge constructively, and build strong working relationships.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Gibraltar, you can expect to receive great benefits like:

• Generous group bonus scheme
• Hybrid working
• Private medical insurance
• Pension scheme – matched to 6%
• Ability to buy and sell holiday
• Discounted Gym Membership
• Free subscription to wellbeing app Unmind
• Additional “It’s Your Game” day off to use at either Christmas or New Year
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Share save scheme

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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