Job Description

Gaming Live Chat Support / Moderator

Why is this role exciting?
- Join a growing tech company supporting a fast-paced, digital-first product with global users.
- Handle chat-based customer support only — no phone calls or meetings required.
- Get hands-on with product education, including creating PowerPoints to guide users on new features.
- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.

Responsibilities
- Respond to customer queries through live chat professionally.
- Provide end-to-end guidance and basic troubleshooting for users.
- Help users adopt new features by preparing simple, clear educational content (PowerPoint).
- Escalate unresolved or technical issues to the appropriate support.
- Stay updated on product changes to deliver accurate information.

Team & Reporting Structure
- Reports to: Customer Service Manager.
- Cross-functional collaboration with Product & Tech Support Teams.

Must Have
- Fluent in Mandarin (spoken & written); other dialect is a bonus.
- Strong written communication skills.
- At least a Bachelor degree.

Nice to Have
- 1+ year in customer service, tech support, or chat-based roles.
- Experience creating basic instructional material (e.g., PowerPoint slides).

Work Arrangement & Perks
- Chat-only role — no phone or in-person customer communication.
- Monthly shift allowance and meal allowance.
- 9-hour shifts, structured around customer needs.