Job Description

Do you have the ability to strike up a positive conversation with anyone? Elements Casino Chilliwack is currently looking for a Gaming Attendant and Bingo Caller to join our team! Under the direct supervision of the Gaming Manager, the Gaming Attendant is responsible for a variety of duties including but not limited to, customer service, cash handling, processing jackpots, and completing detailed paperwork; all while contributing to a safe and welcoming work environment for all employees. If you have the drive to become a part of a leading gaming and entertainment destination in Chilliwack apply today!

DUTIES & RESPONSIBILITIES:

• Welcome, inform and serve guests promptly, professionally, and positively.
• Verify, confirm, and assume responsibility for inventory, assets and floats as issued.
• Reconcile bingo paper inventory, assemble, and issue floats, assign, and issue cards and help to complete any other duties in preparation for a session.
• Operate key equipment and computerized operating systems efficiently and effectively.
• Calculate and enter game payouts into operating systems with accuracy.
• Secure and control all areas of the bingo cage including but not limited to guest service stations, assets, and inventory.
• Process bingo jackpot payments and supporting documentation.
• Assist with guest inquiries, sales, card verification and inventory reconciliation in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or BCLC Lottery corporation policies and procedures, report any violations and escalate to the appropriate level as necessary.
• Check equipment, terminals, monitors, etc. prior to commencing a session to ensure adequate functionality.
• Be familiar with the schedule and staffing in place with an awareness of session format, related details, promotions, and specials offerings.
• Maintain an adequate cage supply of necessary inventory and products.
• Complete deposits, data entry, session paperwork and necessary reports
• Communicate effectively and professionally with each guest providing prompt, great service to ensure an enjoyable gaming experience.
• Maintain good rapport with colleagues ensuring a professional, productive, and supportive work environment.
• Comply with licensing laws, health and safety and other statutory regulations.
• Perform other duties as assigned or directed.

QUALIFICATIONS

• Minimum 2 years cash handling experience in a guest service position
• Bingo calling experience an asset
• Must be available to work a flexible schedule including evenings, weekends and holidays
• Working knowledge of computers, ability to operate adding machines, currency counters and other similar equipment.
• Ability to successfully obtain a Gaming Worker license
• Ability to exceed internal and external guest expectations through timely, effective, and service oriented communication.
• Professional attitude and appearance, strong interpersonal skills, and a team player
• Must possess excellent verbal, written and organizational skills.
• Reliable and dependable with demonstrated commitment to service excellence.
• Must be available to work a variety of shifts including days, nights, weekends, and statutory holidays.
• SIR certification

Work Environment Considerations

• Regular casino environment, standing and walking for long periods of time, and non-traditional work hours