Job Description

GALLERY SALES ADVISOR

SENTOSA | JEWEL CHANGI | HAJI LANE – SINGAPORE

IRIS GALERIE is a fast-growing international brand offering a unique artistic experience: transforming the beauty and individuality of the human iris through macro photography into a personalised work of art.

From the moment a guest enters the gallery to the final reveal, we create an emotional, memorable and highly personalised experience. Our Gallery Sales Advisors play a key role in making this experience successful while achieving strong commercial results.

We are looking for passionate, energetic and sales-driven Gallery Sales Advisors to join our Singapore team and contribute to the continued development of IRIS GALERIE.

YOUR ROLE

As a Gallery Sales Advisor, you are the face and ambassador of IRIS GALERIE. You will welcome our guests, create a memorable experience and guide them throughout their customer journey, from the first interaction to the final purchase.

Your main responsibilities will include:

Customer Experience & Sales

• Proactively welcome and engage with visitors entering the gallery.
• Create a warm, personalised and memorable customer experience.
• Introduce and explain the IRIS GALERIE concept and confidently present the iris photography experience.
• Advise guests needs, preferences through effective questioning and active listening.
• Guide customers through the experience, including the photography, reveal and product selection.
• Present our different formats, finishes and complementary products according to customer needs.
• Handle customer questions, hesitations and objections with confidence and professionalism.
• Develop opportunities to upsell and cross-sell relevant products.
• Build trust and create an emotional connection with customers to support the purchase decision.
• Take ownership of the customer journey from first contact through to closing the sale.
• Achieve individual and gallery sales and conversion targets.

Gallery Operations

• Maintain excellent gallery presentation, cleanliness and visual standards at all times.
• Ensure appropriate stock levels and support stock management.
• Receive and process deliveries and packages.
• Operate the POS and cash desk accurately and in accordance with company procedures.
• Follow all operational, security and cash-handling procedures.
• Use the photography and digital tools required to capture, process and present customers' iris images.
• Ensure a smooth and professional customer experience throughout the photography and production process.

Performance & Teamwork

• Actively participate in daily sales briefings, coaching and performance reviews.
• Share customer feedback, successful sales techniques and conversion opportunities with the team.
• Continuously develop product knowledge, sales techniques and customer engagement skills.
• Contribute ideas and experiments to improve conversion, average transaction value and overall gallery performance.
• Work collaboratively with the team to achieve and exceed gallery objectives.

PROFILE

• Previous experience in retail sales, hospitality, luxury, tourism or another customer-facing environment is preferred.
• Strong commercial mindset with a genuine passion for sales and customer service.
• Comfortable approaching and engaging with customers proactively.
• Confident communicating with different customer profiles and nationalities.
• Strong ability to listen, understand customer needs and recommend appropriate solutions.
• Comfortable handling objections and confidently asking for the sale.
• Results-oriented and motivated by achieving targets.
• Excellent communication skills other languages are a strong advantage.
• Comfortable using digital tools, POS systems and basic office applications.
• Available to work according to gallery opening hours, including weekends and public holidays

KEY QUALITIES

We are looking for someone who is:

• Sales-driven and results-oriented
• Proactive and confident
• Customer-focused and service-minded
• Persuasive
• Energetic and engaging
• Curious and eager to learn
• Attentive to detail
• Comfortable working towards targets & KPI
• Adaptable and solution-oriented
• A strong team player

Most importantly, you should have a genuine desire to create an exceptional customer experience while delivering strong commercial results.

WHAT WE OFFER

• The opportunity to join a fast-growing international brand.
• A unique and creative retail environment.
• Comprehensive training on the IRIS GALERIE experience, products and sales approach.
• Ongoing coaching and development.
• Clear sales targets and a performance-based commission structure.
• The opportunity to develop within a growing international organisation.

Contract: Part-time > Promotion full time possible

Location: Singapore – Sentosa, Jewel Changi & Haji Lane

Compensation: Base + commission based on clear performance targets

Start date: ASAP