Job Description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
• Be a part of the highly experienced team.
  

Key accountabilities

• To perform a friendly yet discreet and unobtrusive service in greeting, seating and waiting on all guests.
• To understand and accurately follow the standard of taking reservations.
• Making sure to use the telephone etiquette and following the standards during all external and internal calls.
• To ensure consistency when creating a new guest profile. Ensure all guest information correctly entered in to TMS (Table Management System)
• To understand all food and beverage menus and operating hours of each restaurant and weekly check on restaurant information on social platforms for allocated restaurant. (Sevenrooms, Instagram etc.)
• To utilize the POS system as per policies and procedure in place to find existing guest profiles.
• To observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvement as needed.

General requirements

• Knowledge of using the restaurant reservation systems e.g. Opentable, 7Rooms.
• Good organization skills & Time management.
• Good hands-on service.
• Minimum 2 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
• Degree or Diploma in hotel management.
• Understanding of food and beverage knowledge.
• Driven by precision and excellence.
• Fluent English communication proficiency. Expertise in a second language would be desirable.
  

We would be delighted to receive your CV and will liaise directly with suitable applicants.