Job Description

Business Unit Experience We create user-centered experiences that drive measurable business impact for public and private sector organisations. Team Growth Reporting to Growth Director Location UK-based hybrid, with offices in Bournemouth, Bristol and London you can work from either.

ABOUT:

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs.

This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.

THE ROLE

At GAIN Experience, we combine insight, creativity, and technology to create exceptional user-centred experiences. Our expertise in strategic consulting, UX design, and digital innovation allows us to partner with ambitious brands and organisations and deliver measurable results that transform audience engagement.

As Business Development Manager (BDM), you will report to the Growth Director and play a key role in driving growth across our Engineering & Delivery services. You will be responsible for generating and nurturing leads, creating tailored proposals, and supporting and leading pitches to secure new business.

This role is integral to achieving our growth ambitions. It requires a proactive, organised, and results-driven individual with strong sales and business development experience.

RESPONSIBILITIES

• Work closely with our Growth Director to execute the new business strategy, ensuring alignment with GAIN Experience’s goals.
• Research and identify new business opportunities, including monitoring market trends and competitor activities.
• Produce and maintain target lists of potential new clients by aligning GAIN Experience’s expertise with established market needs.
• Proactively approach potential new clients through email, telephone, LinkedIn, and other channels to secure qualified meetings and build relationships.
• Lead initial client conversations, take briefs, and ensure a deep understanding of their challenges and goals.
• Prepare tailored proposals and deliver presentations to potential clients that clearly demonstrate the value of GAIN Experience’s services.
• Collaborate with the wider team to contribute content and insights for proposals, tender responses, bids, and pitches.
• Support the conversion of active leads into new client partnerships, working closely with our Growth Director and delivery teams to ensure a seamless handover process.
• Always represent GAIN Experience professionally, including attending industry events and networking opportunities.

Requirements

REQUIREMENTS:

• Proven experience in lead generation, with a track record of meeting or exceeding sales targets.
• Strong background in sales or business development, ideally within consulting, design, or technology environments.
• Exceptional communication and interpersonal skills, with the ability to build trust and credibility with prospective clients.
• Skilled in creating compelling proposals and delivering engaging presentations that secure business opportunities.
• Highly organised, able to manage multiple opportunities and meet deadlines in a fast-paced environment. Experience in maintain client data and deal pipeline withing a CRM system.
• Creative thinker with the ability to articulate innovative ideas tailored to client needs.
• A team player who collaborates effectively with internal teams to deliver outstanding results.
• Commercially astute, understanding the broader context of client challenges and aligning solutions accordingly.
• Resilient and self-motivated, with a proactive approach to problem-solving.

BENEFICIAL:

• Experience with researching and responding to tender opportunities.
• Experience in building mutually beneficial partnerships, particularly with technology vendors.
• Experience in creating, planning and running small-scale events such as dinners and roundtables.

This role offers the opportunity to make a tangible impact on the growth of GAIN Experience, working within a dynamic and talented team. Together, we are transforming businesses through exceptional user-centred experiences.

HOW YOU’LL WORK:

Rebel Thinking: We don’t accept “good enough”. Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.

Make It Happen: “We turn intent into momentum.” Making it Happen is about turning ambition in to action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.

Swarming Our Expertise: “Individually smart. Collectively unstoppable.” Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solver harder problems faster and deliver results no single expert could achieve together.

Benefits

Our benefits for UK employees include:

• Private Medical Insurance
• Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

GAIN Academy:

At GAIN, we invest in our people as seriously as we invest in our clients. The GAIN Academy is our internal learning and development hub, a place to grow your skills, explore new ideas, and take your career in the direction you want. From Leadership and Management development, AI fluency to mentoring, experiential workshops and on-demand learning experiences, the Academy is built around you. Professional development isn't something that happens to you at GAIN, it's something you own.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.