Job Description

Key Responsibilities

Site Reliability & Operations

• Manage and improve the reliability, availability, and operational excellence of the SHIP-HATS platform
• Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Lead incident management, troubleshooting, root cause analysis, and post-mortem reviews
• Drive continuous improvements to reduce operational toil and prevent recurring incidents
• Perform capacity planning, performance tuning, and system optimisation

Observability & Monitoring

• Design and implement observability solutions across logging, metrics, and distributed tracing
• Build dashboards, alerts, and monitoring strategies to provide deep visibility into platform health
• Manage and maintain monitoring stacks such as Prometheus, Grafana, ELK, or equivalent tools

Infrastructure & Automation

• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform or Ansible
• Automate infrastructure provisioning, deployment, and operational workflows
• Support both cloud and on-premises infrastructure environments
• Contribute to CI/CD pipeline improvements and platform automation initiatives

Collaboration & Engineering Excellence

• Work closely with engineering and product teams to embed reliability and operability practices into the software development lifecycle
• Review system architectures and recommend reliability, scalability, and resilience improvements
• Advocate for DevSecOps, automation, and operational best practices across teams

Requirements

• Degree in Computer Science, Information Technology, Engineering, or related disciplines
• Hands-on experience with Kubernetes and container orchestration platforms
• Experience with CI/CD and DevSecOps tools such as GitLab, Jira, Confluence, Fortify, or similar platforms
• Proficiency in at least one scripting or programming language such as Python, Go, or Bash
• Experience with Infrastructure-as-Code tools such as Terraform or Ansible
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Experience implementing and managing observability and monitoring solutions such as ELK Stack, Prometheus, or Grafana
• Good understanding of networking, system reliability, security hardening, and operational best practices
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work effectively in Agile and cross-functional environments
• Good communication and stakeholder management skills

Good to Have

• Experience with GitOps workflows and service mesh technologies such as Istio
• Familiarity with secrets management tools such as HashiCorp Vault
• Exposure to government ICT standards, IM8 policies, or regulated environments
• AI-native mindset and software engineering capabilities
• Experience supporting large-scale enterprise or public sector platforms