Job Description

Posting Summary

Working Title G3 Success Advisor & Program Developer Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 294R0022 Agency Southwest Virginia Community College Division Southwest Virginia Community College (Div) Work Location Tazewell - 185 Hiring Range $45,739 to $50,500 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday through Friday, 7:45am to 4:30pm with occasional evening & weekend hours.

Sensitive Position No Job Description

Why Join SWCC?

Be part of an institution that transforms lives through education and workforce training. At SWCC, you’ll contribute to student success, support our communities, and work alongside dedicated colleagues in a welcoming and supportive environment.

Southwest Virginia Community College (SWCC) invites qualified applicants to apply for the position of G3 Success Advisor & Program Developer within the Workforce Development and Continuing Education Division. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. The G3 Success Advisor & Program Developer will collaborate with employers to design high-quality, demand-driven workforce training programs while proactively supporting students from inquiry through completion. This position plays a critical role in expanding partnerships, strengthening program pipelines, and ensuring strong student outcomes across workforce training programs.

Job Duties include but are not limited to:

Advisement, Recruitment, Outreach & Registration

• Support on-campus and virtual recruitment through drop-in advising, information sessions, and referrals.
• Represent SWCC at community events, career fairs, employer showcases, and high school CTE programs.
• Deliver presentations to community groups and workforce partners.
• Collaborate with other division staff, to partner with marketing to develop promotional materials and highlight employer and student success stories.
• Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
• Track conversion metrics and assist in improving recruitment and enrollment workflows

Student Success Coaching

• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Assist students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals, milestones, and support strategies. Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
• Track student engagement, document advising interactions, and coordinate interventions when needed.
• Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
• Track student success, employment outcomes, and participation in continuing education programs.

Program Development & Employer Engagement

• Build and maintain employer relationships in high‑demand sectors (healthcare, manufacturing, IT, transportation, etc.).
• Conduct discovery meetings to assess employer skill gaps and incumbent‑worker training needs. Co-develop workforce training programs, including curricula, competencies, and learning outcomes.
• Co-develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
• In collaboration with Coordinator of Workforce Programs, assist with the logistics for training delivery (instructors, facilities, materials, schedules).
• Track employer engagement activities, training outcomes, and return on investment.
• As requested, support grant development and collaborate with regional workforce agencies and economic development organizations.
• Collect and analyze employer feedback to continuously improve training programs.

Cross-Functional & Administrative Responsibilities

• Maintain timely, accurate student and employer records in CRM/student systems.
• Ensure FERPA compliance and adherence to institutional policies.
• Contribute to program evaluation, reporting, and strategic planning initiatives.
• Participate in professional development opportunities to remain current on workforce trends and industry credentials.

This is a grant-funded position. Continued employment in this role is contingent upon funding availability and the needs of the College. Position is not eligible for severance benefits under state policy.

Position is located on main campus but will occasionally require travel to off-campus sites and other locations.

A one-year probationary period is required for both new hires and transfers.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of barriers to educational success and a desire to help others reach their educational goals;
• Experience working with racially, ethnically, economically and age diverse individuals;
• Strong interpersonal skills to help engage, provide support to, and motivate students;
• Excellent customer service skills, including the ability to effectively follow up and follow through; Effective oral and written communication skills;
• Effective problem-solving skills; Excellent organizational skills;
• Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs; Demonstrated ability to work effectively both independently as well as part of a team;
• Desire to learn and grow as professional needs arise;
• Must be caring, organized, communicative, and flexible.
• Experience in higher education advising, coaching, or student services.
• Familiarity with PeopleSoft, Navigate, or comparable student information systems

Additional Considerations

• Knowledge of financial aid, scholarship resources, and workforce training funding streams. Experience with workforce-to-academic pathways and credential progression models.
• Background in workforce development, employer engagement, or program design.
• Understanding of regional labor market needs and workforce development ecosystems.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Travel is required.

Posting Detail Information

Posting Number CLS_4861P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 11/10/2026 Job Close Date 11/29/2026 Open Until Filled No Agency Website www.sw.edu Contact Name Human Resources Email human.resources@sw.edu Phone Number 276-964-7333 Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/102955