• Support on-campus and virtual recruitment through drop-in advising, information sessions, and referrals.
• Represent SWCC at community events, career fairs, employer showcases, and high school CTE programs.
• Deliver presentations to community groups and workforce partners.
• Collaborate with other division staff, to partner with marketing to develop promotional materials and highlight employer and student success stories.
• Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
• Track conversion metrics and assist in improving recruitment and enrollment workflows.

• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Assist students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals, milestones, and support strategies.
• Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
• Track student engagement, document advising interactions, and coordinate interventions when needed.
• Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
• Track student success, employment outcomes, and participation in continuing education programs.

• Build and maintain employer relationships in high‑demand sectors (healthcare, manufacturing, IT, transportation, etc.).
• Conduct discovery meetings to assess employer skill gaps and incumbent‑worker training needs.
• Co-develop workforce training programs, including curricula, competencies, and learning outcomes.
• Co-develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
• In collaboration with Coordinator of Workforce Programs, assist with the logistics for training delivery (instructors, facilities, materials, schedules).
• Track employer engagement activities, training outcomes, and return on investment.
• As requested, support grant development and collaborate with regional workforce agencies and economic development organizations.
• Collect and analyze employer feedback to continuously improve training programs.

• Maintain timely, accurate student and employer records in CRMstudent systems.
• Ensure FERPA compliance and adherence to institutional policies.
• Contribute to program evaluation, reporting, and strategic planning initiatives.
• Participate in professional development opportunities to remain current on workforce trends and industry credentials.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of barriers to educational success and a desire to help others reach their educational goals;
• Experience working with racially, ethnically, economically and age diverse individuals;
• Strong interpersonal skills to help engage, provide support to, and motivate students;
• Excellent customer service skills, including the ability to effectively follow up and follow through;
• Effective oral and written communication skills;
• Effective problem-solving skills;
• Excellent organizational skills;
• Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs;
• Demonstrated ability to work effectively both independently as well as part of a team;
• Desire to learn and grow as professional needs arise;
• Must be caring, organized, communicative, and flexible.
• Experience in higher education advising, coaching, or student services.
• Familiarity with PeopleSoft, Navigate, or comparable student information systems.

• Knowledge of financial aid, scholarship resources, and workforce training funding streams.
• Experience with workforce-to-academic pathways and credential progression models.
• Background in workforce development, employer engagement, or program design.
• Understanding of regional labor market needs and workforce development ecosystems.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.