Job Description

We are looking for an experienced Business Analyst to support the delivery of citizen- and agency-facing digital products. You will work in cross-functional product teams to drive discovery, translate user and business needs into clear requirements, and partner engineers and designers to deliver secure, scalable solutions.

Key Responsibilities

Discovery & Problem Framing

• Lead and support discovery activities (workshops, interviews, data/insight review) to clarify user needs, pain points, and desired outcomes.
• Define problem statements, scope boundaries, assumptions, and success measures with Product Owners and stakeholders.

Requirements & Product Delivery

• Translate needs into clear user stories, acceptance criteria, workflow diagrams, and functional/non-functional requirements.
• Drive end-to-end requirement management across the product lifecycle: discovery definition delivery post-release improvements.
• Support backlog refinement, sprint planning, UAT readiness, and release communications.

Feature Reasoning & System Thinking

• Apply strong feature reasoning to evaluate options, trade-offs, and impacts across upstream/downstream systems.
• Produce system thinking artefacts such as context diagrams, data flows, event flows, and dependency mapping.
• Identify edge cases, failure modes, and operational considerations early to reduce rework and delivery risk.

Stakeholder & Delivery Management

• Manage stakeholder expectations and facilitate alignment across agency users, policy teams, operations, and vendors.
• Maintain clear documentation, decisions, and traceability from requirements to delivered outcomes.
• Escalate risks early and propose mitigation options based on evidence and impact.

Collaboration with UX and Engineering

• Work closely with UX designers to prototype and validate journeys, flows, and screens with users.
• Translate prototypes into implementable requirements while preserving user intent and usability goals.
• Partner engineers and architects to ensure solutions are feasible, testable, maintainable, and secure.

Required Skills & Experience

• More than 7 years of experience as a Business Analyst on digital products or technology programmes.
• Hands-on experience across product lifecycle stages: discovery, requirement gathering, stakeholder management, solutioning, delivery.
• Strong feature reasoning and system thinking (ability to model workflows, integrations, and dependencies clearly).
• Strong collaboration experience with UX designers in prototyping and translating ideas into deliverable solutions.
• Strong communication and facilitation skills; able to engage technical and non-technical stakeholders.
• Comfortable working in Agile environments and supporting iterative delivery.
• Experience using JIRA and Confluence for backlog management and documentation.
• IT-related degree (Computer Science, Information Systems, Engineering, or equivalent experience).