Job Description

Responsibilities

• Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
• Manage the appointed Agency Facilities Management contractors and EUCD contractors;
• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
• Ensure compliance to IM8 policies and ICT policies and Standard Operating Procedures (SOPs);
• Manage Infrastructure projects;
• Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
• Manage the procurement and leasing of end-user computing requirements;
• Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
• Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
• Manage incidents and problems for system related issues;
• Ensure availability of ICT infrastructure systems and data centre facilities equipment;
• Monitor infrastructure performance;
• Perform systems log review;
• Follow-up and ensure audit findings are addressed;
• Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;
• Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor;
• Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of ICT systems.

Professional Qualifications

Basic Requirement

• Diploma/Degree in IT, Facilities Management, or related field
• Experience in IT
• operations or data centre operations;
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement

• Certification in CompTIA Network will be an added advantage;
• Certification in AWS Cloud Practitioner will be an added advantage;
• Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;
• Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and
• Any other relevant professional certifications.

Skill Set and Experience

Basic Requirement

• At least 3 years of experience in running IT infrastructure operations or data centre operations;
• ICT project management and people management skills;
• Strong problem-solving and analytical skills;
• Results and customer oriented;
• Team player with organization and people management skills