FYZICAL Therapy &
Balance Centers
is seeking a
Full-Time
Client Care Specialist
to join us
at our new
Collegeville, PA
, clinic. Our
Client
Care
Specialist
works closely with the clinical team, coordinating patient care
and providing a seamless experience for new and existing clientele. This role
requires exceptional critical thinking skills, attention to detail, and a
sincere desire to help our patients achieve a better quality of life. Excellent
customer service, both in person and over the phone, and a welcoming
personality are essential for success. As the first point of contact, the
Client
Care Specialist
creates the standard of patient communication and care and
is vital to the success of our organization.

FYZICAL Collegeville
is committed to creating a positive
and supportive work environment, and we believe that extraordinary customer
care starts with taking care of our staff. We are an employee-centric business
offering on-the-job training, room for advancement, and a diverse and highly
inclusive working environment

If you’re looking for
more than just your next job, please apply today for immediate consideration!

Primary Responsibilities Include
:

• 
  Perform opening and closing procedures
  of the office each day
• 
  Schedule and enter appointment dates and
  times into computerized scheduler
• 
  Gather all intake information and enter
  patient into the EMR
• 
  Compile and manage the Referral
  Conversion Report (DMR)
• 
  Record when appointments have been
  filled or canceled
• 
  Document reasons for cancellation or
  reschedule and inform treating therapist
• 
  Telephone patients to remind them of
  initial appointments
• 
  Greet and direct patients, salespeople,
  referral sources, and visitors
• 
  Answer telephone and respond to inquiry
  or direct caller to appropriate personnel
• 
  Assist with other medical office needs,
  including receiving and posting payments for services provided
• 
  Reconcile all payments for deposit each
  day
• 
  Adhere
  to company’s policies and procedure
• 
  Adhere
  to company’s values statement and social contract
• 
  Other duties as assigned

Successful Candidates Must Have
:

• 
  High school diploma or equivalent
• 
  Must be at least 18 years of age
• 
  Valid driver’s license and reliable
  transportation
• 
  Exceptional communication skills and
  ability to develop lasting relationships with clients, vendors, and colleagues
• 
  Experience with insurance verification
  (copays, deductibles, authorizations), creating fiscal responsibility
  documents, building patient profiles, and HIPAA compliance is preferred
• 
  Excellent time management, organization,
  and communication skills
• 
  Proficiency in Microsoft Office products
• 
  Ability to oversee multiple tasks with
  ease
• 
  Ability to work efficiently &
  effectively in an autonomous environment
• 
  Must be initiative-taking with a
  willingness to learn and help coworkers when necessary
• 
  Positive and empathetic attitude with a strong
  work ethic
• 
  Team player who can work in harmony with
  others
• 
  Integrity, compassion, and ambition