Job Description

Job Responsibilities:

• Client enablement process for America’s region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.

• Work with shared inbox to ensure all client emails are acknowledged and responded.

• Ensuring accuracy on performing reconciliations.

• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.

• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.

• Taking active participation in process improvements and automation.

• Report generation & analysis.

• Work on numerous projects and new platform and product roll-outs.

• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• Bachelor’s degree in Accounting/ Economy/ Business Administration or related.

• Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.

• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

• Strong communication skills. Fluent in English.

• Able to work accurately and effectively under pressure.

• Effective time management skills.

• Good analytical skills and an eye for detail.

• Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.

• Excellent Client focus and Customer care working practices.

• Controls Focused.

• Good team player with flexible attitude towards working hours due to the demands of the working place.

• Accurate and self-motivated with good problem-solving skills and project management skills.

• Solid intellectual capacity for process improvements.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it:

• Generous vacation, exam, and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic​ partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial, and legal matters.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.