Job Description

Make an impact at the University of Wollongong (UOW) - a purpose driven institution ranked in the top 1% of universities globally.

About the Role

As a Future Student Advisor, you'll be the first point of contact for prospective students, helping them explore their study options and navigate the journey from enquiry to enrolment. Working within a dynamic, customer-focused team, you'll provide accurate advice and support across multiple communication channels while contributing to student recruitment, engagement, and conversion outcomes.

Key responsibilities:

• Deliver exceptional support and advice to prospective students across phone, email, live chat, social media, and face-to-face channels.
• Manage enquiries efficiently, providing accurate information and connecting students with specialist support when required.
• Support admissions, compliance, and student administration activities to ensure a seamless student experience.
• Contribute to recruitment campaigns, events, and outbound engagement initiatives that support future student conversion.
• Help maintain knowledge resources and identify opportunities to enhance services, processes, and the customer experience.
  

About the Team

The Future Students Service Team is the primary contact point for prospective students across UOW's Australian campuses. As part of the Future Students and International Engagement Division, the team works closely with academic faculties and professional services to deliver outstanding experiences that support student recruitment, engagement, and enrolment.

• What You’ll Bring
• Experience delivering high-quality customer service in a fast-paced customer-facing or contact centre environment.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities and meet service standards.
• Confidence using digital systems and technology to support customer enquiries and administrative processes.
• Relevant experience and/or qualifications in customer service, administration, student services, or a related field.
  

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas–New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities
  

Role Details

• Employment type: Permanent/Continuing | Full-time appointment
• Level 3/4 | Salary $67,214 - $85,682 + 17% Superannuation
• Location: Wollongong Campus
• Valid Australian work rights required. Visa sponsorship is not available.
• This position has been classified as ‘child-related work”, more information is available within the position description.
• This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines.
  

How to Apply

To apply for this position, you are required to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Laura McIntosh, Future Students Service Centre Manager on + 61 2 4239 2201.

Closing Date: Sunday 16 August 2026 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

At the University of Wollongong (UOW), our people are united by a shared purpose — to create a better future through education, research, innovation and meaningful community impact.

With deep local roots and a growing global presence, UOW is proud to contribute to positive change in the communities we serve and the world beyond them. Guided by our Vision 2035 and Strategic Plan 2030, we are building a future that is innovative, inclusive and committed to societal impact — one where people, ideas and opportunity can thrive.

We are recognised for excellence in teaching and research, and for the real-world impact of our work. But what truly brings UOW to life is our people. Across every role, our staff contribute to something bigger — helping shape the future through the work they do every day.

At UOW, we are committed to fostering a culture where people feel valued, supported and empowered to do their best work. Our Values in Action guide how we work, lead and make decisions — creating a workplace grounded in integrity, accountability, collaboration and excellence.

Joining UOW means becoming part of a values-led community where your work has purpose, your contribution is valued, and the impact you make can be felt locally and globally.