Insite Managed Solutions

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Insite Managed Solutions  •  Onsite  •  5 months ago
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Job Description

*This is for U.S. applicants only. If you are located internationally, please visit our " International Future Insiter".*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*

Curious? Come Collaborate with Us and Deliver Excellence!

Positions vary in location and travel expectation

Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within 1 month of start date, and relocation assistance to the Cape Coral, FL area when applicable. Also, while delivering Excellence to our employees and clients, we like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays!

Who We Are

At Insite Managed Solutions, we are a Team of problem solvers and industry disruptors who geek out over data and the opportunity to make our clients’ day to day operation more efficient. We partner with our clients to optimize call center operations, customer experiences, and workforce management—without the corporate fluff. We believe in hands-on collaboration, real results, AND having fun while doing it!

What We Do

We make operations better. Plain and simple. Our specialties include:

  • Workforce Management: Forecasting, staffing, and making sure the right people are in the right place
  • Training & Development: Creating engaging learning experiences that enact change
  • Operational Assessments: Finding gaps, optimizing processes, and reducing costs
  • CX & Technology Solutions: Leveraging the latest tools and technologies to create seamless customer experiences
  • The Source: Helping our clients find the right talent quickly and efficiently-the first time

Why Insite

If you’re skilled, passionate, driven, and love problem solving, we want you on our radar—even if the perfect role for you isn’t open yet! Here’s why you will love working at Insite:

  • Innovation Rules: We embrace fresh ideas and creative problem-solving
  • Team First: We work together, support each other, and celebrate wins
  • Real Impact: Your work makes a difference—for clients, customers, and our organization
  • We Have Fun: Work should be rewarding, but also enjoyable. Expect a culture where innovation, humor, and collaboration thrive!
  • Opportunities Abound: Whether you want to specialize, lead, or try something new, we’ve got room for you to grow
  • Balance Matters: We know life happens outside of work, and we support that

Who We Are Looking For:

We are always on the hunt for top talent in:

  • Call Center/BPO Operations
  • Workforce Management & Forecasting
  • Training & Instructional Design
  • Customer Experience Strategy
  • Process Improvement (Lean/Six Sigma a plus!)
  • Technology & Contact Center Solutions
Insite Managed Solutions

About Insite Managed Solutions

Founded in 2007, Insite is a best-in-class management consulting firm specializing in customer experience and contact center management, operational analytics and reporting, technology, quality monitoring, and customized team training.

Our passionate team of Human Operations® experts partners with your team to uncover revenue and cost savings opportunities, eliminate inefficiencies, and improve the end-to-end customer experience. Using a data-backed approach rooted in analytics, we deliver tailored, actionable recommendations—and support implementation to ensure lasting business impact.

Our approach is driven by our belief in the importance of strong partnerships and our passion for empowering clients with customized strategies and ongoing support. By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals.

Our professional services enable innovation and accelerated success, propelling our clients to the forefront of their industries. Services include:

Customer journey mapping, employee experience strategy, call center outsourcing, vendor selection and management, data analytics, corporate coaching and training, operational transformation, site benchmarking and consulting, AI and technology solutions.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cape Coral, Florida
Year Founded
2007
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