Job Description

The Compliance Manager oversees all compliance requirements for the Furnish & Install (F&I) retail programs, ensuring adherence to local, state, and national regulations for licensing, insurance, EPA requirements, installer onboarding, background checks, and overall operational compliance.

Licensing, Certification & Regulatory Compliance

• Maintain required local, state, and national licenses.
• Manage EPA compliance including renewals and certifications.
• Oversee contractor license renewals and dispute unnecessary requirements.
• Maintain documentation in retail partner portals.
• Support installers with licensing and certification processes.
• Monitor background check and badge compliance.

New Installer Onboarding & Setup

• Outreach to prospective installers.
• Validate service coverage.
• Distribute onboarding package.
• Support documentation completion.
• Submit installer details to Supplier Maintenance and CFS.
• Update EBS and upload technician details.

Damage Claims & Escalations

• - Respond to claims and escalations.
• - Research order history.
• - Manage claim resolution pathways.
• - Identify operational barriers.
• - Communicate with retail partners.

Installer Communication & Field Support

• - Respond to daily installer inquiries.
• - Provide support for program expectations.
• - Assist with EPA/LRRP matters.
• - Conduct training.

F&I Team Operational Support

• - Conduct zip code research.
• - Resolve auto-assignment issues.
• - Manage system updates.
• - Support installer profile alignment.

Program Audits

• - Coordinate and prepare audit documentation.
• - Conduct installer-facing audits.

Store Communication

• - Contact stores for updates and clarifications.

Mass Program Communications

• - Create and distribute program-wide updates.

Compliance Data, Reporting, & Documentation Management

• - Maintain records.
• - Produce compliance reports.
• - Update Compliance Dashboard.

Failed Order Invoice Resolution

• - Investigate failed orders.
• - Resolve issues such as missing zip codes or rates.

Customer & Retail Partner Audit Support

• - Manage customer audits.
• - Work with legal.

Any additional dues that are need for proper program support.

Skills & Experience Requirements

- Highly self-motivated.

- Excellent communication skills.

- Relationship-building skills.

- Preferred construction or compliance experience.

- Well-organized and analytical.

- Strong time-management.

- Proficient in Microsoft Office.

- Leadership qualities.

Education Requirements

- Bachelor’s degree required.

Work Environment

- Standard office environment.

- So travel may be required