Job Description

Funeral Service Logistics Manager - 6 Months Fixed Term Contract

£40,000 – 45,000 plus benefits (Work Level 6A)

37.5 hours per week, Monday to Friday 9am to 5pm

Blackburn, BB2 2EB - Covering 6 Branches across Wigan and Leigh

We’re looking for a funeral service logistics manager to join our Funeralcare team and inspire our colleagues to deliver the best possible service to our clients.

In this role, you’ll lead, coach and support a team of front and back of house colleagues in your region. We’ll look to you to build great relationships, set standards for care, personal choice and adherence to regulatory compliance, and review performance to make sure we’re consistently delivering to the high standards our clients, members and colleagues expect from Co-op.

What you’ll do

• lead, mentor and support your team, making sure that all colleagues are working collaboratively and efficiently throughout the client and deceased journeys
• drive continuous improvement in your region, proactively looking for opportunities to improve processes and ways of working
• be responsible for client service , including the investigation and resolution of client complaints, and escalation when required
• work with your team to make sure that care of the deceased and the logistics, planning and celebration of funerals, are carried out to the highest standards and the deceased in our care are treated with dignity and respect
• build positive relationships with colleagues and leaders across the business, making sure that client service is of the highest standard and time in care is effectively managed
• support the non-certified colleague population to ensure they’re operating within the guidelines and processes
• make sure that health and safety guidelines are adhered to, providing the relevant coaching and support where needed
• be responsible for workforce planning, scheduling, management and recruitment in your region
• become a certified colleague for the purposes of pre-need regulation and compliance
• respond to requests for information about the role, support required and what you are experiencing

This role will suit people who have

• experience leading and developing a medium/large team, with the ability to coach and inspire colleagues from a wide range of backgrounds
• a strong commercial focus and the drive to spot opportunities for improvement and trends
• excellent organisational skills and a keen eye to detail to make sure regulatory policies and processes are always adhered to
• great communication ad relationship building skills, with the ability to engage and present to all kinds of people
• the ability to communicate professionally and sensitively with clients and at a difficult time in their lives
• an open mind when it comes to working around and coming into contact with the deceased
• a UK manual driving licence

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• 28 days holiday (increasing with service)
• pension with up to 10% employer contributions
• annual incentive scheme
• coaching and training to support your career development
• employee Assistance Programme offering confidential advice and support 24/7, plus access to a virtual GP and free eye tests
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.