Job Description

Our associates celebrate lives. We celebrate our associates.

Supervise, plan, and schedule resources, prepare daily schedule, and oversee the activities and resources supporting various services. Delegate work and communicate expectations, developing a high performing team that exceeds customer expectations. Resolve issues as they arise with diplomacy and tact.

JOB RESPONSIBILITIES

• Prepare the daily Services Schedule and assign staff, lunches, and breaks. Oversee assignments ensuring services are adequately staffed and begin as scheduled. Working in a dynamic environment, make assignment revisions as business needs dictate. Resolve appointment, services, and schedule conflicts communicating staff assignment revisions. Review and approve requests for time off, ensuring appropriate coverage to meet business needs.
• Create tools that enhance services.
• Develop and maintain processes, procedures, and job aids to increase efficiencies. Recommend process improvements and implement approved changes.
• Train new hires on processes, procedures, and behaviors. Observe staff conducting responsibilities; provide constructive behavior guidance and process feedback. Escalate continuing issues to manager.

• Build a high performing team. Interview, hire, and train associates. Plan, delegate, and assign workload and deadlines. Assess performance, coach, and address skill development. Recommend wage increases and job changes.

MINIMUM Requirements

Education

• High School Diploma or equivalent

Experience

• At least five (5) years industry operational or administrative experience supporting Funeral Services
• Leadership experience preferred

Knowledge, Skills and Abilities

• Professional written and verbal communication skills
• Flexibility to adapt workload and priorities for self and staff in a dynamic environment
• Proficient in MS Office and databases
• Organized
• Ability to work evenings and weekends

Pay:

• $70,304 annually

Benefits

• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 95125Category (Portal Searching): OperationsJob Location: US-CA - San Jose