Job Description

This role blends two critical functions: supporting grieving families with dignity and professionalism during first-call transfers, and representing the Monarch brand through thoughtful community outreach and engagement.

Whether you're assisting at the scene of a loved one's passing or sharing our mission with healthcare professionals and community groups, you'll be a trusted presence who brings empathy, clarity, and comfort at every step.

What You Will Do

As a Transfer Care Specialist

• Be the First Contact: Greet families, caregivers, and professionals during decedent transfers with respect and composure.
• Drive with Purpose: Safely and professionally transport the deceased from homes, care facilities, hospitals, and medical examiner offices to our partner funeral homes.
• Work with Integrity: Maintain accurate and timely documentation per Washington State requirements.
• Adapt to the Day: Remain available for on-call shifts, including nights, weekends, and holidays. Assist with funeral services as needed (e.g., hearse driving).
• Maintain Standards: Keep vehicles clean and operational. Present yourself in a polished, professional manner at all times.

As a Brand Ambassador

• Be the Face of Monarch: Represent the Monarch Trade Services brand at every interaction--with families, care partners, and the public.
• Engage Locally: Participate in outreach activities across the Seattle--Tacoma region, including hospice visits, healthcare events, and community fairs.
• Build Relationships: Foster strong working relationships with referral sources, including hospital staff, long-term care providers, hospice teams, and social workers.
• Promote with Purpose: Share our value proposition clearly and respectfully, helping others understand what makes Monarch unique.
• Inspire Trust: Show warmth, confidence, and genuine curiosity in your conversations. Be the kind of person people remember--in the best way.

What We Require

• Valid Washington State driver's license with a clean driving record
• Ability to safely lift up to 100 lbs using proper techniques or equipment
• Willingness to work flexible and on-call hours, including evenings, overnights, and weekends
• Outstanding interpersonal and communication skills
• Comfort navigating a variety of Seattle--Tacoma neighborhoods, roads, and facilities
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Positive attitude, emotional resilience, and a strong sense of service

You'll be part of a meaningful mission: providing comfort when it matters most, and promoting a brand that prioritizes care, compassion, and professionalism. If you're a people person with a heart for service and a desire to make a difference in your community, we want to meet you!

Who We Are

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.