Job Description

This role blends two critical functions: supporting grieving families with dignity and professionalism during first-call transfers, and representing the Monarch brand through thoughtful community outreach and engagement.

Whether you're assisting at the scene of a loved one's passing or sharing our mission with healthcare professionals and community groups, you'll be a trusted presence who brings empathy, clarity, and comfort at every step.

What You Will Do

As a Transfer Care Specialist

• Be the First Contact: Greet families, caregivers, and professionals during decedent transfers with respect and composure.
• Drive with Purpose: Safely and professionally transport the deceased from homes, care facilities, hospitals, and medical examiner offices to our partner funeral homes.
• Work with Integrity: Maintain accurate and timely documentation per Washington State requirements.
• Adapt to the Day: Remain available for on-call shifts, including nights, weekends, and holidays. Assist with funeral services as needed (e.g., hearse driving).
• Maintain Standards: Keep vehicles clean and operational. Present yourself in a polished, professional manner at all times.

As a Brand Ambassador

• Be the Face of Monarch: Represent the Monarch Trade Services brand at every interaction--with families, care partners, and the public.
• Engage Locally: Participate in outreach activities across the Seattle--Tacoma region, including hospice visits, healthcare events, and community fairs.
• Build Relationships: Foster strong working relationships with referral sources, including hospital staff, long-term care providers, hospice teams, and social workers.
• Promote with Purpose: Share our value proposition clearly and respectfully, helping others understand what makes Monarch unique.
• Inspire Trust: Show warmth, confidence, and genuine curiosity in your conversations. Be the kind of person people remember--in the best way.

What We Require

• Valid Washington State driver's license with a clean driving record
• Ability to safely lift up to 100 lbs using proper techniques or equipment
• Willingness to work flexible and on-call hours, including evenings, overnights, and weekends
• Outstanding interpersonal and communication skills
• Comfort navigating a variety of Seattle--Tacoma neighborhoods, roads, and facilities
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Positive attitude, emotional resilience, and a strong sense of service

You'll be part of a meaningful mission: providing comfort when it matters most, and promoting a brand that prioritizes care, compassion, and professionalism. If you're a people person with a heart for service and a desire to make a difference in your community, we want to meet you!