Job Description

About Mass Market

Mass Markets is a high paced, highly competitive and ever-changing environment – providing ample opportunity for individuals to understand the business as a whole. Mass Market works with a wide range of stakeholders and is supported by a dedicated group of employees who settle for nothing less than dazzling service to our members.

Key Purpose of the role

The Senior Sales Manager will lead several funeral sales teams in Mass Markets. This individual will be required to develop strategies, examine growth opportunities, and enable sales improvement,and taking responsibility for the department’s performance against set targets.

Areas of responsibility may include but not limited to:

• Lead and manage Funeral sales teams consisting of Sales Managers and financial advisors in order to achieve sales and quality targets.
• Responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor that the statutory obligation of the FSP is complied with.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• Analyze Management Information System Reporting, create and maintain well crated reports to identify opportunities and gaps
• Uphold Business processes and identify operational improvements
• Ability to proactively manage change.
• Compliance and risk management and adherence, coach staff to improve performance and behaviours. Specifically complying with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Foster an Energetic and Motivated Work Environment
• Representatives and Sales Managers complete all required training for their role.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision to maintain the required standard.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organisational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Qualifications and Skills

• Relevant Tertiary Education required. Degree/Diploma. (BCom or Marketing)
• 4-6 years sales management experience in a target driven sales environment.
• Competent in MS office
• Experience managing teams country wide.
• NQF Level 5 and Regulatory Exams compulsory. (RE1 and RE5)
• Life Product knowledge (Advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.