Job Description

Our Operations Division is looking for a Client Service Team Leader to lead the FundSettle Client Services teams, based in the Hong Kong Branch.

FundSettle provides a single access to more than 145,000 investments to our 200 client families through a network of more than 900 transfer agents.

As the Client Service Team Leader, you will directly report to the Regional Service Director of FundSettle. You will lead a team of Funds Service Managers, ensuring client needs are met and exceeded while fostering a culture of high performance and collaboration. Your experience in client management will be pivotal in building and maintain strong trusted relationships with clients and driving client satisfaction and retention.

Job Responsibilities:

• Lead day-day handling of client enquiries related to the FundSettle Service.
• Act as senior escalation point for complex or urgent client issues, ensuring timely and effective resolution.
• Promote service excellence and drive continuous improvements in client experience. implementation ensuring service delivery requirements.
• Manage, coach and develop a team of 6 Funds Service Manager.
• Partner closely with Operations teams to resolve issues, enhance processes and strengthen risk and control standards.
• Work with Commercial team & Product on client onboarding, service reviews and strategic client discussions.

Your profile:

• University Degree holder in relevant discipline.
• At least 7 years of experience in Client Services function or operational function within Financial Services industry, with prior experience in Asset Management / Custody / Securities Services.
• Proven experience in team leadership or people management is highly desirable.
• Excellent communication skills in Cantonese, English (written & oral), Mandarin is a definite advantage with ability to influence and collaborate with diverse stakeholders.
• Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best.
• Possess excellent analytical and problem-solving skills, ability to summarize information and propose recommendations.

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear