Job Description

Accountabilities:

• Ensure accurate and timely entry of donations into Raiser’s Edge and other fundraising platforms, working closely with Finance to process various gift types.
• Manage gift administration activities, including tax receipts, thank-you letters, acknowledgements, and related donor stewardship processes.
• Act as a key public contact through the fundraising inbox and phone line, responding to donor and public inquiries with professionalism and care.
• Create, update, merge, and maintain donor records, including contact information, recognition preferences, communication permissions, and other relevant data.
• Produce and support fundraising reports from Raiser’s Edge to help demonstrate results and inform planning and decision-making.
• Coordinate, test, assess, and support the implementation of new donation platforms and enhancements to existing fundraising systems.
• Create and maintain online donation pages and backend configurations across relevant fundraising and event platforms.
• Support broad-based fundraising communications, including email setup, design, testing, list management, data tracking, and mail solicitations.
• Assist with the review and distribution of donor stewardship communications and prepare annual stewardship letters for endowment funds.
• Develop and maintain user procedures, process documentation, and training materials, while supporting staff during system and process rollouts.
• Maintain stewardship, solicitation, action, attribute, proposal, and related fundraising data through database uploads and ongoing data-quality reviews.
• Handle departmental mail and donation documentation, including scanning cheques and supporting records to ensure accurate gift documentation.
• Collaborate with fundraising operations, prospect development, research, and Finance teams to strengthen data integrity and operational efficiency.
• Contribute to process improvements and perform additional duties related to fundraising operations as required.

Requirements

• Post-secondary education in a relevant field or equivalent professional experience.
• At least 2 years of experience working in a not-for-profit environment, preferably within fundraising or donor services.
• Advanced proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
• Proven experience maintaining, updating, and reporting from databases, with strong attention to data quality and accuracy.
• Experience with Raiser’s Edge or Raiser’s Edge NXT, particularly gift processing, is strongly preferred.
• Knowledge of fundraising processes, donor stewardship, database administration, and fundraising best practices is an asset.
• Experience with email marketing platforms such as Delivra is an asset.
• Excellent attention to detail, organization, and accuracy, particularly when handling financial and donor information.
• Strong written and verbal communication skills, with the ability to build positive relationships with donors, staff, volunteers, and other stakeholders.
• A service-oriented, collaborative, and results-focused approach, with the ability to manage multiple priorities effectively.
• Ability to work independently while contributing positively to a team environment.
• Commitment to diversity, equity, inclusion, belonging, and respectful community engagement.
• Strong understanding of confidentiality, data integrity, and the importance of protecting sensitive donor information.
• Commitment to supporting safe environments for children, youth, and vulnerable individuals, including awareness of relevant reporting responsibilities.

Benefits

• Full-time, permanent salaried position with a 37.5-hour Monday-to-Friday workweek.
• Hybrid work arrangement, with approximately 4 days remote and 1 day working onsite in Toronto.
• Recruiting salary range of CAD $51,040–$55,000 annually
• Meaningful opportunity to contribute to fundraising initiatives that support individuals, families, and communities.
• Opportunities to develop expertise in fundraising operations, donor databases, digital donation platforms, reporting, and process improvement.
• Collaborative environment focused on teamwork, relationship-building, continuous improvement, equity, and employee wellbeing.
• Accessibility and accommodation support throughout the recruitment process.
• Employment is subject to applicable legal work authorization requirements and required police/vulnerable-sector screening.
• Opportunities to contribute to a mission-driven organization focused on strengthening communities and creating positive social impact.