At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse services such as veterinary health, behaviour, advocacy and community education programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy.

About the Role

The Fundraising Officer plays a key role in supporting the Philanthropy and External Relations team, which is dedicated to generating support for the Home and raising vital funds by building strong relationships with donors and supporters. This role is responsible for providing administrative support across various fundraising streams, including individual giving and donor care, major gifts, bequests, and community events. It’s a fast-paced and dynamic position, ideal for someone who thrives on managing multiple priorities, enjoys collaborating with different stakeholders, and is passionate about delivering outstanding customer service.

The key responsibilities of this role include:

• Donations processing, sorting and management of all donor/supporter mail and return to sender mail.
• Handling donor and supporter incoming calls, responding to email enquires.
• Coordinating receipting process, including generation of receipts via mail/email.
• Training and supervising volunteers in Fundraising as required.
• Assisting with general fundraising reports and communications as required.
• Supporting the wider team with fundraising and donor activities and events.

Our ideal candidate will bring:

• Demonstrated experience in a fundraising administration customer focused role
• Demonstrated proficiency in the effective use of fundraising donor databases and maintaining accurate records
• Confidence to build and maintain lasting relationships with key stakeholders
• Excellent written and verbal communication skills, outstanding phone manner
• High-level attention to detail and ability to organise and prioritise tasks to meet deadlines

About our culture:

At The Lost Dogs’ Home, we cultivate an inclusive work environment that celebrates diversity. Our team enjoys a vibrant culture that fosters meaningful connections, both professionally and socially. Led by our dedicated social committee, we organise a wide range of engaging activities such as Paint and Sip Nights, Bowling, Trivia, and regular all-staff lunches. These events create opportunities for our team to relax, bond, and forge lasting friendships. We take pride in our diverse team where every individual is encouraged to be their authentic self, regardless of their role within the organisation.

What we can offer:

• A unique and rewarding career in animal welfare, where you can make a real difference in the lives of shelter animals.
• Fantastic career development opportunities, including financial assistance for approved studies.
• A supportive and passionate team, dedicated to developing your skills in animal welfare.
• Discounts at our Vet Hospital to support your own pet’s health.
• Access to our Employee Assistance Program and onsite counselling service for your wellbeing.
• Opportunities to join our Foster Care Program and help care for animals in need.
• A truly unique work environment—surrounded by animals every day!

If you have the skills, experience, and enthusiasm to be successful in this role, please click on the “Apply” button, ensuring you have attached your cover letter and current resume in Word or PDF format. If you have any further questions or queries regarding the role, please email recruitment@dogshome.com.

Please note that applications will be reviewed as they are received, so we encourage you to apply early as the role may close if a suitable candidate is found. Don't miss out—apply today!

The successful applicant will be required to satisfactorily complete background screening checks.
  
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.