Job Description

About PSN:

Presbyterian Support Northern is a well-established charitable organisation with over 140 years of experience supporting New Zealanders. We’re here for whānau when they need us—through services like Shine (family violence prevention and support), Lifeline (24/7 mental health support), Enliven (supporting older people and those with disabilities), and Family Works (child and family services).

About the role:

Presbyterian Support Northern (PSN) is seeking a Fundraising Administrator to play a key role in supporting our fundraising efforts across life-changing services like Lifeline, Shine, Enliven and Family Works. This is an exciting opportunity for someone who enjoys working with data, systems, and people—and wants to see their skills directly help vulnerable New Zealanders.

As our Fundraising Administrator, You’ll work closely with fundraising, finance, and IT teams to ensure data accuracy, timely thanking, and smart donor insights.

What’s in it for you?

• Be part of a purpose-driven, high-impact organisation making a difference every day

• Grow your career in the fundraising and social enterprise sector

• Work closely with passionate professionals in a collaborative and caring team

• Contribute to meaningful campaigns that support families, tamariki, and communities

Key responsibilities include:

• Managing donor records and maintaining data integrity in the CRM (Salesforce experience preferred)

• Processing donations, generating receipts, and reconciling donations with finance

• Creating reports and donor data extracts to support campaigns and audits

• Providing excellent customer service and support to our valued donors

• Identifying trends, insights, and opportunities within donor data

• Supporting fundraising staff with training and data-driven decision making

• · Provide administrative and coordination support across the team

• · Assist with planning, organising, and delivering key initiatives and projects

• · Maintain accurate records, systems, and reporting

• · Support communication and engagement with stakeholders

• · Contribute to a positive, collaborative, and culturally safe team environment

What we’re looking for:

• 2+ years’ experience managing a donor Administration or customer database—ideally in the non-profit sector

• · Proven experience working with CRM or database systems, with a strong focus on data integrity, accuracy, and maintenance

• · Demonstrated ability to process financial transactions (e.g. donations, income) with a high level of accuracy and attention to detail.

• Strong preference for candidates with Salesforce experience (or similar CRM)

• Excellent attention to detail, organisational skills, and data handling confidence

• Strong written and verbal communication skills with a donor-first mindset

• Understanding of donation processing, privacy standards, and reconciliations

• A proactive, collaborative approach and passion for PSN’s mission

• Experience with financial or banking processes is a plus

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!