Job Description

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary

The Training & Development Specialist is an operational role that will be assisting in development of training content and its delivery across Rollout Services division under Global Services Group. As a training specialist, you will seek to find resourceful ways to bring learning to the organization. You will source content from SME’s and business stakeholders to design and conduct required training. In this role you will drive and track training initiatives. You will be the constant between all teams and will determine if we need to provide additional training and/or revise a process.

Primary Duties and Responsibilities:

The job responsibilities of the Training Specialist include the following:

Meet with internal business leaders to assess training and development needs

Come up with best solutions to get training designed, sourced (if appropriate) and delivered

Gather content from SME’s and design applicable training for all Rollout Services departments.

Present innovative ways to deliver required content without taking audiences off the job for extended periods, offering micro or bite size learning approach & communications

Manage and track training courses and certification programs using the company LMS, Cornerstone where possible.

Work closely with the Business Systems team to ensure our processes are in line with what our tools have to offer.

Own ConnectWise training for the onboarding process for new employees and for all staff for refresher or new topic/process training.

Develop, implement, and maintain training schedule

Consistently analyze and review processes and identify opportunities for improvement

Utilize existing software to pull reports and identify team weaknesses and training opportunities

Job Qualifications:

Education/Certifications: Bachelor’s degree preferred

Required/Desired Knowledge, Experience and Skills:

5+ years’ learning and development experience.

Proven experience in developing training modules.

ConnectWise Manage and Sell system experience required

Highly skilled in Instructional Design with experience developing training in multiple modalities that may include Documentation, Instructor Led Training, Virtual Instructor Led Training, Digital/eLearning and possibly Mobile and Video learning.

Passion for improving processes, systems and procedures while leveraging technology, Possess a high degree of flexibility, creativity, persistency, and resiliency

Ability to communicate effectively will all levels of employees & leadership, and operate in a matrix organization with shifting priorities.

Experience working with various business units/departments and have notable and referenceable success driving successful training initiatives.

Knowledge in understanding technology, technical jargon, system architecture and workflows preferred

Must have the ability to create charts, process flow diagrams, spreadsheets etc. to facilitate easier transfer of knowledge to end users

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.