Job Description

We are seeking an experienced Quality Assurance Lead with a strong background in Retail Payments and card processing platforms to support the delivery of large-scale business and technology initiatives. The successful candidate will work closely with cross-functional partners — including technology, operations, and product teams — to lead end-to-end testing efforts, ensure quality standards, and align solutions with business objectives.

This role is ideal for a proactive, detail-oriented professional who excels in structured environments and is comfortable working with complex systems, data, and regulatory frameworks within the financial services sector.

Location: Toronto, ON (Hybrid – 2 days in office)
Contract Length: 6 Months (Extension Possible)
Hours: 9 AM–5 PM EST
Pay: T4 $56.91/hr // IC: $65.38/hr

RESPONSIBILITIES

• Own end-to-end QA lifecycle including planning, execution, defect management, and final sign-off for TSYS-related projects.
• Collaborate closely with business stakeholders, vendors, and cross-functional teams to ensure alignment on requirements and testing outcomes.
• Lead defect triage sessions, perform root cause analysis, and drive timely resolution of issues across systems and teams.
• Enforce QA standards, test strategies, and documentation while ensuring compliance with enterprise policies and regulatory requirements.
• Develop and maintain test plans, test cases, and traceability across project deliverables.
• Support UAT (User Acceptance Testing) by coordinating execution, validating results, and ensuring business sign-off.
• Identify opportunities for automation, process improvements, and efficiency gains within QA practices.
• Provide clear reporting and communication on testing progress, risks, and quality metrics to stakeholders.
• Ensure data integrity and accuracy across TSYS platforms and downstream systems.

QUALIFICATIONS

• 7+ years of progressive QA and testing experience, preferably within financial services or payments.
• Proven experience delivering initiatives in the following domain:
• Retail Payments: Card processing (TSYS), credit card lifecycle, pricing and interest updates, disclosures, and payment systems.
• Strong hands-on experience with TSYS, including TS2 green screen data conditioning and TSYS rewards.
• Experience leading QA efforts for credit card product launches end-to-end.
• Experience with card generation, statements, customer communications, and payment workflows.
• Familiarity with digital wallets, tokenization, and modern payment technologies.
• Experience with FICO TRIAD Customer Manager or similar decisioning platforms.
• Strong understanding of SDLC methodologies (Agile and/or Waterfall).
• Demonstrated ability to manage defect lifecycle, testing strategy, and cross-team coordination.
• Proficiency in QA tools, test management platforms, and reporting tools.
• Excellent analytical, documentation, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.

Preferred

• Experience working in large enterprise or regulated financial institutions.
• Familiarity with TRIAD and mainframe file handling processes.
• Hands-on experience with test automation frameworks and tools.
• Knowledge of compliance, risk, and control frameworks in banking or payments.

Education

• Post-secondary degree in Business, Information Systems, Computer Science, or related discipline.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.